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Anonymous email acceptance for Tasks and Requests
We have a lot of processes that have tasks to engage new starters and external suppliers for information and services. For the Users we create a temp account with their external contact email so they can respond to the task emails. For the supplie...0 Reviewed by Alemba Product Manager
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send a calendar invite
It would be handy to be able to send a calendar meeting invites similar to approval and the start time could be the implementation dates0 Reviewed by Alemba Product Manager
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IPK Rules to Workflow Mapping Screen Updates
We would like the ability to sort the Rule Title and Assignment Workflow columns on the IPK Rules to Workflow Mapping screen. This would allow us to quickly organize our list of rules using naming conventions or find all rules associated with a pa...0 Reviewed by Alemba Product Manager
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Resetting workflow progress automatically
In workflows that have approvals, there should be a feature to reset the workflow to a specific stage if the request is modified after a particular stage. E.G. A change request is approved but then the details of the change are altered slightly (b...0 Reviewed by Alemba Product Manager
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Allow Workflows to manage Requests (ie change their assignments) as well as Tasks
Having Workflows be able to Assign Requests to workflow groups would help us greatly, as how we work, and to make it easier for end-users, is to only manage requests from the customer's perspective, as its confusing for them to have calls, request...0 Reviewed by Alemba Product Manager
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Add resolution rules to Manage CMDB tasks
There is no option to use a resolution rule to populate a QD field in a Manage CMDB task. This is limiting - for example, we want to create a new Server CI and link it to the Azure region it is created in, but there is no way to match to the Regio...0 Reviewed by Alemba Product Manager
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Time sensitive Approval Tasks
Set Criteria to automate additional actions if the approval has not be approved or rejected within certain number of days, this would then close off requests that have not been approved or rejected and the analyst would not need to chase up these ... -
Dynamic Date fields in Scheduled Task/Calls
Ability to set a monthly/Daily/Weekly scheduled tasks/calls and have dynamic dates will allow us to set schedules and not have to change the dates for each task/call. Without this the date is the same for each scheduled task0 Reviewed by Alemba Product Manager
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be able to place a watch on a task/Request
very useful to be able to see if the assigning team have taken action and are working on the task -
Auto send approval or rejection from email for end user
An option the end user can just click the approve or reject button in their task email and have it auto send without having to manually send the email back.
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Reviewed by Alemba Product Manager