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Adding downtime/time spent onto tasks
We would like to add the downtime and time spent onto task views so managers/colleagues can see how long a task has been actively worked on vs not.0 Reviewed by Alemba Product Manager
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Add Forwarded Count Field to the Task and Request screenset
The IPK screenset has a Forward Count field. Tasks sometimes get misrouted and forwarded to the wrong group. It would be great if we could get that information to create a report, and that information will develop a training opportunity.0 Reviewed by Alemba Product Manager
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Allow mapping more custom fields in Create Item transaction type for Manage CMDB task
The Manage CMDB workflow template task allows organizations to automate the management of their CMDB. Currently, the list of available request fields that can be mapped to CMDB Item fields in the mapping table is extremely limited. For example...0 Reviewed by Alemba Product Manager
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Assign a Task in a workflow
We NEED this - it is not always appropriate to assign an entire Request to an individual when several individuals are required to work on Tasks that can be performed concurrently4
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Admin functionality for Delegation Needed
Delegation works in ASM just like it is advertised. However, as a system administrator - I would like to have application screens available that show me who has active delegation - and who they are delegating to. It would also be beneficial if I c...0 Reviewed by Alemba Product Manager
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send a calendar invite
It would be handy to be able to send a calendar meeting invites similar to approval and the start time could be the implementation dates0 Reviewed by Alemba Product Manager
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Anonymous email acceptance for Tasks and Requests
We have a lot of processes that have tasks to engage new starters and external suppliers for information and services. For the Users we create a temp account with their external contact email so they can respond to the task emails. For the supplie...0 Reviewed by Alemba Product Manager
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IPK Rules to Workflow Mapping Screen Updates
We would like the ability to sort the Rule Title and Assignment Workflow columns on the IPK Rules to Workflow Mapping screen. This would allow us to quickly organize our list of rules using naming conventions or find all rules associated with a pa...0 Reviewed by Alemba Product Manager
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Change Calendar - Requests by Status
The change calendar should have an easy way to identify changes based on their current status. E.G. Colour coding.0 Reviewed by Alemba Product Manager
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Resetting workflow progress automatically
In workflows that have approvals, there should be a feature to reset the workflow to a specific stage if the request is modified after a particular stage. E.G. A change request is approved but then the details of the change are altered slightly (b...