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Allow stakeholders/analysts a way to be notified if a closed request is updated
Currently, users cannot add notes or reopen closed requests via the portal. However, they can add notes via emailing in to the request. Unfortunately, the auto reply doesn't notify the user that the request is closed and instead updates the reques...0 Reviewed by Alemba Product Manager
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Enabling Task > Current group on Request Notifications
As Request workflows are managed by tasks and the overall request sits with a default group e.g. Service Desk, notifications are being sent to the request group but there is no option to notify the 'Task > Current Group' All updates on the requ...0 Reviewed by Alemba Product Manager
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Adding downtime/time spent onto tasks
We would like to add the downtime and time spent onto task views so managers/colleagues can see how long a task has been actively worked on vs not. -
Add the ability to add reminders to requests without having to take action.
Currently you have to take action on the request, add the reminder and then reassign to the original owner. This would allow Managers/Service Managers to keep track of important Requests without interrupting the Analyst who is actively working the...0 Reviewed by Alemba Product Manager
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Add Forwarded Count Field to the Task and Request screenset
The IPK screenset has a Forward Count field. Tasks sometimes get misrouted and forwarded to the wrong group. It would be great if we could get that information to create a report, and that information will develop a training opportunity.0 Reviewed by Alemba Product Manager
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The visibility of the conditional branch rules is very small and hard to find the required condition
Visibility of the branch rules builder limits to only seeing 2 rules creation screen - really difficult to navigate the list with it being this small.0 Reviewed by Alemba Product Manager
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Moving more then Task in the Workflow template flow designer
In the old version (vFire core 9.x) if you had to redesign a flow you could very easy make space by selecting one task and making space. In the new version we can only make space by moving task by task, this can be really time consuming if a flow ...0 Reviewed by Alemba Product Manager
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Allow mapping more custom fields in Create Item transaction type for Manage CMDB task
The Manage CMDB workflow template task allows organizations to automate the management of their CMDB. Currently, the list of available request fields that can be mapped to CMDB Item fields in the mapping table is extremely limited. For example...0 Reviewed by Alemba Product Manager
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Assign a Task in a workflow
We NEED this - it is not always appropriate to assign an entire Request to an individual when several individuals are required to work on Tasks that can be performed concurrently4
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Admin functionality for Delegation Needed
Delegation works in ASM just like it is advertised. However, as a system administrator - I would like to have application screens available that show me who has active delegation - and who they are delegating to. It would also be beneficial if I c...0 Reviewed by Alemba Product Manager