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'Not Fixed' button on call review screen
I`ve been asked by a couple of stakeholders if it were possible for a 'Not Fixed' button to be included on the call review screen in the self service portal for when customers were not seeing an issue as being resolved. Re-opening a closed call ma...0 Reviewed by Alemba Product Manager
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Request form: pre-fill update fields from CMDB item
Now we can pull back read-only data from a linked CI or create new fields to update CI data. The ideal form would also allow an update field to be pre-filled from a CI. The user can then modify the data and then submit and update CI.0 Reviewed by Alemba Product Manager
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Self Serve Portal pop out Menu clickable instead of hoverable
The pop out menu on portal is very hard to navigate when you have several levels. If your mouse moves outside the box you lose where you are up to. Please make the menu able to be clicked on at each level which will lock the menu at that level and...0 Reviewed by Alemba Product Manager
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Ability to show fields in Portal request, but selectively hide from certain Tasks
We are developing an onboarding workflow. There is a requirement to have a Date of Birth on the Portal Request screen itself, but this field should be locked down to only be be visible to certain users (eg Date of birth). I have experimented with ... -
'Back to ticket' button on self service portal after adding note
Would be useful if customers could click a button to take them back to the ticket instead of just a dead end where they then have to go to 'Home' on the left and find the ticket again.0 Reviewed by Alemba Product Manager
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Accessibility
We have a Blind member of staff that uses a screen reading piece of software called Jaws in conjunction with a Braille reader and text to speech. She has advised us that the portal is un-usable using this software meaning she has to ask her collea...1 Reviewed by Alemba Product Manager
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Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...1 Reviewed by Alemba Product Manager
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Allowing Custom Colours created to be accessibe for each widget within Portal Skins
Currently custom colours need to be defined for each widget individually rather than being able to save a custom colour and being able to access it when setting the custom colour for a different widget within Portal Skins. This would assist with e...
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Reviewed by Alemba Product Manager
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view objects attached to request in the user approval tasks
if a user has attached an object when submitting a request the user approval should be able to see this object if they are to approve or reject a request2 Reviewed by Alemba Product Manager
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View Outstanding User Surveys on Portal
It would be useful if users could see a list of their outstanding User Surveys via the Self Service Portal. Currently if the lose/delete the email invitation, there is not way they can get access to the survey.0 Reviewed by Alemba Product Manager