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Add Note to parent - have option to copy note to all child tickets
This would be helpful for a long running issue - to keep the customers of the children tickets updated on the issue.0 Reviewed by Alemba Product Manager
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Bulk Linking & Categorisation of Incidents
We recently had 2 major incidents occurring which led to over 400 incidents being raised to the service desk. To manually go into each of these to categorise them and link them to the outstanding major incident would have taken hours and a lot of ...0 Reviewed by Alemba Product Manager
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Bulk Update of Calls
Similar to the way the CMDB bulk update works, enable the user to do bulk updates of calls as required.1 Reviewed by Alemba Product Manager
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Adding "SERVICE" and "TYPE" fileds into BULK CLOSURE window
If possible please add "SERVICE" and " TYPE" options to bulk closure window. I mean when closing several selected calls by bulk closure option it would be great to change service or call type for all selected calls at one time. At the moment it is...0 Reviewed by Alemba Product Manager
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Provide ability to import user/analyst pictures
Several customer have their user's pictures in AD - it would be brilliant if we could import them from AD using the integration platform. It would also be beneficial if they could be pulled from a folder based on matching picture file name to user... -
Reopening Parent ticket provides option to reopen all child tickets
I have seen issues with analysts getting over zealous and closing a parent ticket before it was supposed to be closed. Of course, the selected the option to close all children tickets too. Often there are hundreds of child tickets. The service des... -
Bulk Update error
Bulk update error.'Public_Ind' field cannot be found - We are trying to run bulk updates on the 'Public_Ind' field so that customers can view CMDB items from the portal. However, bulk update cannot find the field to map. I think that this field is...1