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Historic comment task/request
Hi there, Can you please confirm if there is a way to have history from a task to be added to the request historic for visibility? For example, we do have a workflow for the change management, with a task of technical review. I would like to see...0 Reviewed by Alemba Product Manager
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Workflow designer improvements [2]- conditional branches
If I have a large workflow with 3 paths out of a conditional branch and I disconnect one of the branches on each end of the branch – I would like to be able to delete the entire branch all at once. If a branch has 20 tasks…and I’ve completely disc...0 Reviewed by Alemba Product Manager
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Approval comments not showing on the Request Review screen.
An approval is completed, but the comments are not appearing in the 'Approval Comments' on the Request review screen. Screen shot is attached Customer approval comments are not visible in the portal to either the customer of the officer. Steps: - ...0 Reviewed by Alemba Product Manager
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Allow for Delegation at the Workflow Template level
Delegation within the tool is great - but needs to be more granular. As a manager I may be responsible for multiple types of workflow approvals/tasks but only want specific individuals to handle specific templates in my absence. It would be nice i...0 Reviewed by Alemba Product Manager
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Add the ability for Manage CMDB tasks to blank out values on CMDB items
When using particular types of workflows, for example decommission or general updating of CMDB items, it may be necessary to set certain values on the asset record to either blank or null. For example, if you have a loan laptop you may need to set...0 Reviewed by Alemba Product Manager
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Enhance the "Create Request" Task
Set the Request Link Types between Parent and Child Requests in the Workflow Template and allow the link type to be used as criteria within conditional branch tasks in the Child Workflow,
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Reviewed by Alemba Product Manager
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Allow Conditional Branch rules to be moved to the top bottom, or even in numerical order
Our largest workflow has 500 rules in a conditional branch. To move something up closer to the top means we need to click move up a ton of time. Since conditional branches run top to bottom sometimes we need to move things to a specific place. It ...0 Reviewed by Alemba Product Manager
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Ability to rename objects in Workflow same as Incident
When attaching an Object in IPK, you can give it a Title to differentiate between 2 similarily named objects (eg emails). You can't do this in Workflow. Email attachments often needed to be copied and pasted as Notes because the subjects are often...0 Reviewed by Alemba Product Manager
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Add Activate Delegation checkbox to Manage CMDB task
There have been a number of requests around extending the Delegation functionality to inclue Start & End/Expiry Dates, as well as some method to trigger it outside of the Delegation Setup page. These could be addressed by adding the Activate D...0 Reviewed by Alemba Product Manager
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Approval Reminders should be available for stakeholder role
I can create an approval task and send it to Organization Stakeholders (for example). However - I don't have the ability to setup a reminder for the stakeholder level. It would be nice if the approval request allowed for this to happen.0 Reviewed by Alemba Product Manager