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Allow request workflow to initiate an integration scan
We need to have a way to allow the workflow to control when a update to data is performed. This means we can have business process automation that can trigger and consume external sources and ensure that there up-to-date data for approvals in the ...2 Awaiting Release Assignment
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Allow messaging task Stakeholder recipients from custom fields
Providing the ability to email stakeholders based on custom field values extends the usability of a custom field to the realm of messaging. There are many things that cannot be accomplished with the built-in fields and a custom field must be used....0 Reviewed by Alemba Product Manager
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Request Scheduling: Auto Schedule on Workflow Template
A new request of the same type cannot be called from within the same request. For Example, customer needs to schedule a request to occur at a set interval, but cannot use scheduling because interval is based on the request's completion date. (Sche...0 Reviewed by Alemba Product Manager
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Customer Approvals to a variable person
This is an issue in VSM. If you set a Customer Approval to a variable person (e.g. the customer’s manager) but the customer record does not have a manager filled out, the approval is assigned to the customer. This is confusing people when they rai...1 Reviewed by Alemba Product Manager
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Add the submit date to relevant request views
VSM 9.1.8 Feature Request for adding the submit date to relevant request views. Feature Request: Add the field CR_REQUEST.SUBMIT_DATE to the views RV_REQUEST, RV_REQUEST_WITH_TASK, and RV_REQUEST_WITH_CMDB. Purpose: Currently the out-of-box reques...0 Reviewed by Alemba Product Manager
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Stop the request SLA from within a task screen
Some customers are having an issue where they are breaching many service request SLAs because their users are unavailable due holidays, etc. and there is no easy way to stop the Request SLA clock from the task screen. This can't be done using an S...0 Reviewed by Alemba Product Manager
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Add Email Address to Workflow Email Template without Adding a User
It would be good to be able to add an email address without having to enter in a user. Users can be added as customers in tickets and we do not want this misused, when customer request for access to something and then put the generic account as ...0 Reviewed by Alemba Product Manager
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Allow linked task screens ability to inherit dynamic rules from parent request screen
Allowing child task screens (linked) to inherit dynamic rules from parent request screen would greatly decrease administrative overhead on building rules that will be used throughout the life of a workflow. Oftentimes values set at the request scr... -
Confirmation when deleting task in the workflow template builder. ( logged on behalf of customer)
There should be a confirmation message such as 'are you sure?' type message on the delete option for tasks/ approvals/ conditional branching tasks etc in the workflow template builder. This will avoid the mistake of deleting things by accident as ...0 Reviewed by Alemba Product Manager
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external command feedback
allow return statuses for external command to be defined. This would then allow workflow to traverse a particular path depending on whether the command failed or not. Similar to that for outbound actions but for any external command. The criteria ...