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Request Surveys only to be sent on Success Implementation State
At present there is no option to limit when user surveys are sent. A survey will be received by the end user whether the request resulted in a successful or unsuccessful completion. It would be beneficial if such an option could be made available ...1 Reviewed by Alemba Product Manager
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Surveys for Workflows are not very usable
Surveys for Workflows are not very usable Cannot use the Closing group as not practical for requests NGC require surveys to be based on workflow template or process. Maybe have an exclusion on some templates instead of specific templates. Or i...1 Awaiting Release Assignment
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When users close their own calls in the customer portal, prompt them to complete a survey
We send customers surveys via email when a call is closed, however the response ratio is low. One of our customers has asked if a survey could be prompted/popup to be completed when customers close their own calls in the customer portal.1 Reviewed by Alemba Product Manager
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Can we have an option in Surveys to create a ticket based on the response.
Can we have an option in Surveys to create a ticket based on the response. Could use Rules Builder to query the result from the Survey Possibly allow for multiple rules. Choose a template to create the call from based on these rules. Have a Ma...