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Search features in Portal
The Search currently allowed in Portal is VERY limited with only the ability to search in a narrow scope (open, closed less than 1 week, closed less than 4 weeks), and offers no ability to search past that even if the number is known. Simply provi...3 Reviewed by Alemba Product Manager
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Ability to Search who has taken action on jobs for a specific day, not just last actioned.
We presently have the ability to search for jobs an analyst has last taken action on or if they are the current analyst or logging analyst but do not have the ability to search for any jobs they have touched / taken action on at any point. We wo...0 Reviewed by Alemba Product Manager
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Search custom text area fields
Searching custom text area fields would be useful because our end users would be able to find calls/requests/tasks results within vFire for screensets that may leverage custom text area fields. It would benefit all vFire customers that leverage cu...1 Awaiting Release Assignment
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Global Search - Ability to choose what default entities to search by as an Admin setting
Within the Global Search within the self service portal, it would be great if there was an option in System Administration to say what the default entities to search by would be. For example, just search by service actions and knowledge articles r...0 Reviewed by Alemba Product Manager
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Keyword / Synonyms - extend search from Knowledge Base to whole vFire
Currently the synonyms entered are only considered in search for Knowledge Base articles. Would be great to use the synonyms as well for other (all?) parts of vFire, especially Service Catalog. E.g. searching for "PC" would find as well "Desktop C...0 Reviewed by Alemba Product Manager
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Saved Searches Order
As a Change Manager, I have a number of saved searches that I use throughout the day. For efficiency sake, I always have the same searches open, with the tabs across the top in the same order. In VSM, the tabs usually stayed in the same order, but...1 Reviewed by Alemba Product Manager
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Improve the description field in searches
Often, customers will send emails or submit calls/requests in the portal beginning with an opening greeting such as: "Hi, Please help" In vFire, the analysts can only see the first line of "Hi," so they don't get a summary of what the call i...1 Reviewed by Alemba Product Manager
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Alphabetical Shared Searches
We have a lot of shared searches. Currently they jumble into a random order which isn't alphabetical and looks messy. I have been told that there isn't an option to make this list alphabetical, therefore I am suggesting that this becomes an option...1 Reviewed by Alemba Product Manager
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Combined Searches
We would like the ability to be able to amalgamate calls, incidents and tasks into one search in Core. This feature is available in Officer and helps us create easily visible shared searches for each team's total outstanding workload. -
Add ability to reorganize saved searches
Currently vFire Core is missing the ability to sort or organize any saved searches in the list. There are workarounds but none are ideal. The ability to move saved searches around in the drop down list would be a great feature.0 Reviewed by Alemba Product Manager