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Multiple selections in dropdown boxes during for searches.
Currenty when you perform e.g. a Call search and you have a dropdown as selection criteria (e.g. Location) you need to select one value out of the drop down list. Often you want need to search for more than one entry out of the dropdown list, and ...0 Reviewed by Alemba Product Manager
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Saved Searches tab label
Saved Searches in the Main Application should include the name of the Saved Search in the Tab or in a label so that officers can identify the search once it is openend. Is not identifiable on the Search Screen when loaded:0 Awaiting Release Assignment
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Ability to search across all text fields
ER: Ability to search across all text fields, even extension text and text area fields. Original text from customer: Some of our users have expressed frustration with not being able to search for any text entered in a call or a request. For exampl...0 Reviewed by Alemba Product Manager
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Enable colouring on calls outstanding and call search by Service.
Enhancement Request: Enable colouring on calls outstanding and call search by Service. Information from site: As we move towards a Service Delivery approach in our organisation, we have calls designated to a few different Services landing in each ...0 Reviewed by Alemba Product Manager
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Add Account Disabled to Person Search Criteria
Add 'Account Disabled' checkbox to the Person Search Criteria for Person Search. This would allow users to easily filter out person records that are disabled, but not yet deleted. Our audit requirements require that person records must be left as ...1 Reviewed by Alemba Product Manager
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Searching improvements
The customer would like to know if super search will be available in VSM. I.E. not having to select an entity when using the search function to the top right.0 Reviewed by Alemba Product Manager
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CI Search doesn’t have the ability to search on text?
CI Search doesn’t have the ability to search on text? Is this something that can be added, and would it be able to look into extension fields as well? At a minimum we would like to be able to search Description and anything out of the box. -
Separate refresh rate for outstanding calls vs search screens
Performance Improvement Suggestion: Allow users to set a separate refresh rate for Outstanding vs Search screens. Large searches open on user's screens, that automatically refresh regularly, can cause performance degradation. Some times use searc... -
Advance search function for QD fields in Core
After upgrading to v10 the advance search function for QD fields in Core is no longer available. This is where an Analyst can open a search window from the QD field and perform some complex searching and then double clicking links the item to the ...0
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Automatically assign an Organization based on a new domain field in the Organization record
When a new Person emails in, currently the system creates a new account but there is no organization associated with that user. If we added a field to the system to store the domain, i.e. alemba.com, then the system could use this to automatically...0 Reviewed by Alemba Product Manager