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Reporting Plugin for Excel
It would be really useful to have a plug-in for Excel that attached to the Reporting views and allowed easy manipulation of the data within Excel. Sugar have one that is an exact equivalent for what we could do: http://support.sugarcrm.com/02_Docu...1 Awaiting Release Assignment
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Workflow Reporting (Requests/Tasks)
As per vFire Support call 43276, it was identified that there's a gap with being able to report on requests and tasks. Although there are some basic reports for Requests, Tasks and/or workflows, they're not as complete as we're looking for - Given...0 Reviewed by Alemba Product Manager
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Who Calls have breached with
We are currently building a separate report where looking for a table within the backend database that allows you to find out who calls breached with. This would be really helpful for us as we work in an ITIL based environment if the call breaches...1 Reviewed by Alemba Product Manager
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Create an Outbound CSV connector
Use the logic of the integration platform to create/write an outbound set of Data into a CSV file on a periodical basis. This could be used for third party integrations and reporting.
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Awaiting Release Assignment
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Report: All workflow tasks assigned to a particular group
In order to predict the amount of expected work on our team, I requested that a report be built to show all Workflow Templates that have an Assigned Team of the 'Service Centre', so that we can see how many workflows that we're actually involved i... -
Hi, In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW button beside the Select Query box). That option is gone in vfire. Can it not be reinstated
In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW butt...0 Reviewed by Alemba Product Manager
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Ability to search/report on hit count by date viewed
Would be useful if there was a way to check the hit count of KBs, especially on the portal, by the actual hit date. At the moment it seems you can only query them by the date the actual KB was created, reviewed, published.0 Reviewed by Alemba Product Manager
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Inclusion of SDI/ITIL reports as standard in releases
Enhancement: vFire Core to ship with industry (SDI/ITIL) reports as standard in the toolset Thanks0 Awaiting Release Assignment
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Possibility to see all my past requests in 1 list : open + closed for a given period
I received the question from the quality group who use this feature in their deviation management tool.0 Reviewed by Alemba Product Manager
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Produce a standard YTD customer management report showing burn-down of vFire NOW annual hours – available to all vFire NOW customers
As a managed service customer I would like to track my usage of the vFire NOW contracted annual hours. Presumably Alemba tracks this usage, so the burn rate should be available. Thank-you.0 Reviewed by Alemba Product Manager