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It would be really nice to have an extra attribute in a person delegation settings - delegation end date/time.
Enhancement Request (for your consideration only). It would be really nice to have an extra attribute in a person delegation settings - delegation end date/time. Usually when you make delegation active, you already know when this delegation should...1 Reviewed by Alemba Product Manager
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IPK and Workflow Groups Management - Owners
Is it possible to add a field so you can add the owner of this group / reporting manager. This way when someone requests to be added to a specific queue we know who the owner of that queue is so they have to get approval from them instead of kee...2 Reviewed by Alemba Product Manager
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Last updated limited to Add Note / Email
When an analyst opens a ticket and clicks save, without adding any notes or email customer, it will put it as the last updated date/time. It would be useful if this could be limited, when reviewing tickets with no actions for a specified period of...0 Reviewed by Alemba Product Manager
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Add 'User' column to Linked Calls window
Have had a request from a couple of our staff to add a 'User' column to the linked call window. There is currently no 'user' option in the Filter Columns config. Would be very helpful in contact users when there is a major Incident or Problem that...1 Reviewed by Alemba Product Manager
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Only prompt to save changes is changes are made when exiting a call/request.
Currently even if you don't make any changes to a call/request and you click the x to close out of it, you get the warning that changes will be lost if you don't save, this check should not apply if the record has not been edited.0 Reviewed by Alemba Product Manager
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Adding an attachment in SSP, does not flag the call as having a note/update to review for the Analyst in Calls Outstanding
Note added indicator Adding a note from the portal, shows an indicator on the analysts’ calls outstanding view and add note shows as orange from within the call, only once the analyst has ‘taken action’ AND viewed the note will the indicator on C...1 Reviewed by Alemba Product Manager
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Trying to use colours in calls outstanding. Suggest that you can colour by different statuses. See screenshot attached.
All users.0 Reviewed by Alemba Product Manager
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Matching Panel - have the ability to change the default configuration
Need the ability to save the configuration of the Matching Panel displayed when you view a call. Currently it always seems to default back to “Search On > Description”, “the Last 7 days”, the Filters hidden and when Filters expanded only “Open”...0 Reviewed by Alemba Product Manager
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VFire Fault Suspension Modification
Currently when suspending a fault you are asked for a reason. However, following the initial suspension a use can continue to suspend a fault as many times as they like (providing the fault is still suspended) without adding a further reason. Sugg...0 Reviewed by Alemba Product Manager
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Problem - Portal section with Add Me function enabled
Could not find anything relating to this but we currently update our users any known IT issues with end user impact and any associated workarounds via a bulletin board. It would be useful if we had a problem section, in the customer portal, with a...