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Allow Updates and New Call Logging via Email to be independent of each other
A number of customers want to use email to update calls/request/approval for ease for their users but want to encourage use of the self service for logging as the service catalogue provides them greater control over directing the call or request a...0 Reviewed by Alemba Product Manager
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Ability to configure the look and feel of the email approval buttons
When the approve email is delivered it has the three buttons: approve; open task and reject displayed at th bottom of the email ind to be able to green; grey and red respectively. It would be good to be able change the colour, style, wording etc f...1 Reviewed by Alemba Product Manager
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Add email address to the call history for anonymous email updates
If the system does not recognise the email address and you have allowed anonymous updates then it will update the call but will add Email Email as the name on the entry. It would be useful to add the senders email address into the history update s...3 Reviewed by Alemba Product Manager
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Flood Detection for email scrape
It would be great if vFire had the capability to detect a email flood (aka a bunch of emails from the same address within a short time space) we have had issues with emailing to external ticketing systems where the two systems don't recognize the ...0 Reviewed by Alemba Product Manager
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Ability to send email to the Current group when a note is added to a call
Ability to send email to the Current group when a note is added to a call instead of sending email only to the currect analyst. This is useful to notify the current group in case the current analyst is not available.0 Reviewed by Alemba Product Manager
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Email: Did you forget to add an attachment?
It would be nice if there was a prompt to say 'Have you forgotten to add an attachment?' if there are certain phrases found in the body of an email an officer is about to send. Similar to Microsoft Outlook functionality.2 Reviewed by Alemba Product Manager
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Ability to change the look of MMA links
Customer have indicated that they would like to change the MMA links in a number of ways. Things such as removing the "Open Task" button from an Approval MMA link so only the Approve and Reject button show (so if they have not rolled out the porta...0 Awaiting Release Assignment
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IPK Rule options to allow response to closed calls
This would help to update the user and let them know that their call is closed and will not be reopened or perform an update action. We have in our system the option disabled for Update call from the email scrape when the call is closed, however t... -
Message Templates - Date/time field opportunities
There are two opportunities for date/time fields on message templates: (1) If the field used on the request displays date only - the message template should only display the date and not date/time. Or at least the designer of the message template ...1 Reviewed by Alemba Product Manager
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Create External Contacts rather than Users when creating new calls anonymously via incoming email
There are scenarios where we still want vFire to create a ticket, but we just don’t want it to create a user account for people who are not in the system. We want vFire to create an External Contact instead. Then the External Contacts to not be ab...0 Reviewed by Alemba Product Manager