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Loan Laptop CI Filtering
We offer a service for our customers where they can request a laptop to work from home on a short term basis. Currently the system allows the same laptop to be assigned to a customer regardless of if the dates clash. It would be beneficial if you ...0 Reviewed by Alemba Product Manager
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Validate Services to CI
On an incident users can select Services and CIs that are not linked. This improvement would implement a validation table that would limit the user to only being able to select CIs that are linked to that applicable service and vice versa. This wo...0 Reviewed by Alemba Product Manager
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Option to have the 'Primary Location' checkbox unselected by default in the Location Details screen in designer
While adding a new location to an Organisation using the 'Add New' option in the Location search screen. The Primary Location checkbox is enabled by default. So if an analyst fails to untick the checkbox , the Primary location gets replaces every ...0 Reviewed by Alemba Product Manager
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Remove mandatory cost centre/organisation/location criteria from inventory thresholds
We are using inventory to manage bulk items however we do not use cost centres/organisations/locations in conjunction with these. However in order to use thresholds we have to artificially populate one of these fields in order to create a threshol...1 Reviewed by Alemba Product Manager
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able to see software linked to a laptop from the laptop CI. only possible from the software atm
Why is it useful, who would benefit from it, how should it work?2 Reviewed by Alemba Product Manager
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Call/Request Search and Reporting for Configuration Items in Deleted Status
Once a Configuration Item is put into a Deleted status you're not able to see Calls/Requests which were logged against it in the Search screens, as well as Reporting options are no longer available. We'd like the CI's to stay unavailable from Offi...0 Reviewed by Alemba Product Manager
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Extend the CMDB Item Security By Type feature to others such as CMDB Item Security By External Supplier
Extend the CMDB Item Security By Type feature to other features such as CMDB Item Security By External Supplier allowing certain users to only see CIs related to that supplier. There might be assets that only certain users should be able to view/... -
Derive the Call Priority from the CI or CI Type
Allow the users to set a default priority, by adding the impact and urgency matrix to the CI & CI Type screens. When logging a call, these values will then be updated accordingly to what has been set against the CI or CI Type. Admin options co...0 Reviewed by Alemba Product Manager
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Is there way to set an expiration date per specific CI ?
Is there way to set an expiration date per specific CI ? (e.g. - Licence) Thanks, Sagit0 Reviewed by Alemba Product Manager
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Person template applied to new customers created via incoming email
Person template applied to new customers created via incoming email Can you please tell me where I can specify what Person template is used when a Customer is created via incoming email – I can’t see a setting for it anywhere! Customer would like ...0 Awaiting Release Assignment