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Bulletin Hit Counter (Demand Tracking)
It'd be great if we could track the internal and customer portal views of any bulletin that's posted to the Bulletin board, to guage it's effectiveness in spreading information and potentially deflecting calls for support. I haven't been able to f...0 Reviewed by Alemba Product Manager
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Bulletin board colour
Ability to have different coloured banners for each priority option in the create Bulletin function. The Bulletin Board banner colour should be the colour of the highest priority bulletin of all the current bulletin's.0 Reviewed by Alemba Product Manager
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Bulletin Board - Default expiry date (Modify / Set)
When creating a Bulletin, the default expiry date populates as 1 month. While this isn't a signficant issue, it'd be great if we had the ability to set a default time that gets added (if any), as we don't generally have bulletins up for that long.... -
Separate the Bulletin Board display
The Bulletin Board displays bulleting based upon Priority/Date. This clusters them all together. Can we have the ability to split the Board into section headings: Current Pilots Planned Downtime Unplanned Outage General Information See example scr...0 Reviewed by Alemba Product Manager
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Bulletin attachments to show on vFire alert email
Currently when you create a bulletin with attachments and send out the email, the email does not contain the associated attachments. This would be extremely useful to those who don't always have vFire open and can access the attachment from the em... -
Ability to link a knowledge Article to a bulletin notice
Rather than reference instructions in the text of a vFire Bulletin, I think it'd be great to be able to link Knowledge Articles into a Bulletin as Calls, Requests and Tasks currently can be. Even better would be the ability link multiple, so that ...1 Reviewed by Alemba Product Manager
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New Bulletin linking to other websites
I would like to be able to post a new item on the Self Service portal as a url to another website (such as our intranet site), similar to the way knowledge articles can be a link to an external website. This would prevent the need to duplicate i...0 Awaiting Release Assignment
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Major Incident updates replicated on linked Bulletin
When you clone a MI ticket to the bulletin board, we would like any new updates on the MI ticket to be replicated as an update on the bulletin it is linked to. This would help keep everyone up to date without having to manually update both the tic...0 Reviewed by Alemba Product Manager
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Bulletin Creation - when adding Request/Task/Incident the search should pre-populate with the netered number for the Request/Task/Incident
Currently when you create a new bulletin and want to link a Request/Task/Incident, you have to click on the search button and then enter your criteria, then search. It would be nice if the Request/Task/Incident you enter on the bulletin screen fil...0 Reviewed by Alemba Product Manager
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Grouped messages from bulletin board instead of one window per message.
Grouped messages from bulletin board instead of one window per message. When using the Bulletin board, if many bulletins are posted, and a user logs in they are forced to close X number of windows. Can this be enhanced so that they only have to cl...0 Reviewed by Alemba Product Manager