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Change Call Status when Updated via Email or Portal
Add an option in Self-service settings and one in Email settings that allow the admin to configure a status that the call will change to once updated by a customer. ie - service desk set status to 'waiting customer response', customer responds on...2 Awaiting Release Assignment
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Enhancement to better manage officers and groups needed
Enhancement to better manage officers and groups needed Possibly having a tab on the Group Admin screen where the officers can be added or removed directly to the group by the administrator May need to have group administrators who can do this.2 Awaiting Release Assignment
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Assigning parent tickets to an analyst with the child tickets
There isn't functionality currently to assign child tickets automatically when assigning the parent ticket to an Analyst. So that the Analyst dealing with the Parent ticket also gets ownership of the child tickets.0 Reviewed by Alemba Product Manager
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vFire System Health - Visibility of Running Services/Connectors
Is it possible to create an alert pop up the message board if the system can not send emails? Via automated periodic Test Connect on all Connectors to ensure Services and Connectors are able to connect to the Sources and display in a Health Page...
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Reviewed by Alemba Product Manager
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Activity Log default to a Blank Entry
If you use the API heavily then trying to look at the Activity Log can be frustrating as it can take a long time to generate the results for the API log. Instead it would be better, and quicker to default the Activity Log to be a blank entry so th...1 Reviewed by Alemba Product Manager
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Ability to customise resolution screen
On the "Close Call" screen it would be good to be able to customise the fields shown, so that you can determine additional mandatory fields that users should be filling out.0 Awaiting Release Assignment
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Admin option to filter attachment file types - restrict attachments to specific types only
This would allow you to protect the system and prevent potential problems. You could by default limit attachments to text, Microsoft Office Formats, Google Doc formats (for example). This would stop people from attaching batch files, executables, ...0 Reviewed by Alemba Product Manager
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call templates determining which partitioned customer data to use please be implemented
Can the feature of call templates determining which partitioned customer data to use please be implemented. We currently have 2 customer partitions, both with their own customer records which are not mutually exclusive. i.e. A user can have th...0 Reviewed by Alemba Product Manager
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Password reset
Change the password reset process to send a link to the user to reset their vFire stored password rather than emailing them their existing password. Emailing users their existing password is a security risk and would likely be in breach of ISO sta...0 Reviewed by Alemba Product Manager
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Manage CMDB Tasks to add, remove and rename IPK and Workflow groups in Admin and for People records
Enhancement request to have Manage CMDB Tasks add, remove and rename IPK and Workflow groups in Admin and for People records