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Link Call Types and Services, to Individual Config Items
To be able to limit the Call Types and Services based on the Config Item or Config Item Type selected, and this would then potentially minimise the amount of incorrect data logged by the Service Desk. In this way when a call is logged for a specif...1 Reviewed by Alemba Product Manager
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Set an end date for a scheduled item
I have a request I want to schedule to run every Friday. However there are certain weeks where the Friday won't work, and it has to be moved to a Thursday. So I'd like to set a scheduled request to run every Friday until the week before it needs t...0 Reviewed by Alemba Product Manager
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Ability to sort and extend the Message Type Map Windows
The message type map window does not sort nor does it extend, without having to slide it across then lose the first columns, can we not make these windows wider, there appears to be a lot of space that could be used, so you can so all columns at o...0 Awaiting Release Assignment
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Allow Users to have two defaults
For example if I select a configuration item I click the arrow it only allows me to change default to one option only lets say Location. I was hoping to use a couple more parameters lets say Serial No and Location0 Reviewed by Alemba Product Manager
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Workload view to keep filtering across vFire Sessions
One of our colleagues has recently started using the Workload view to check all of the existing calls she is linked to while using the Item Type Filter. She is a Manager of several offices and requires a view to filter between these locations for ...0 Reviewed by Alemba Product Manager
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Adding current system date and time as a column in Approval Summary Page
1. Customer seeking an option to add current system date and time as a column in Approval Summary Page2. infra used to be 9.6.5 initially adding current system date and time were unable to be added I think due to limitation3. Initially I recommend... -
Compress vFire Statistics in a zip file before sending
When vFire Statistics are generated, it sends .htm file containing the stats to the entered email address - this file is typically around 5mb in size.It would be advisable to compress this within a zip file, making the file size less than 10% of i...0 Reviewed by Alemba Product Manager
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Stop "auto" Take Action
Even though we have ticked Review Group default and Forward review default we find that sometimes calls/requests and tasks are still taking action automatically. This is sometimes by double clicking on the call or by the MMA e-mails. Please ca...0 Reviewed by Alemba Product Manager
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If the actual number of returned results is greater than the browse limit a pop up should advise the officer.
The browse limits limit the number of returned results and the browse limit cannot be set to match the actual number of records due to possible performance impacts. If that situation is reached the system should provide a pop to advise the officer...0 Reviewed by Alemba Product Manager
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Set Working Hours for Public Holidays
We have some vendors working on public holidays, but not the normal "9 to 5" hours they normally work. Public holidays the clock stops for the whole day, and it shouldn't. If it does not exist, please create a way of setting up different public h...