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Add an option to designer to change the size of Links in the Self Service Portal
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OFFLINE MODE
WFP IT uses vFire Core, Officer and mobile across the organisation globally. All the system analysts sometimes find themselves in the most remote locations where there is no internet connection. This results in the inability to log a request and o...1 Awaiting Release Assignment
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Clear date field
An easy way to clear the date field in both Core and Portal would be great! Once a date is set, there's no easy way to remove it (even if the field is not set to required)2 Reviewed by Alemba Product Manager
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Hide / remove forwarded Tasks.
Hi All, Currently when a Task is forwarded out (i.e. waiting for someone else to pick up and take action), there is no option to clear these results. An idea could be to provide the functionality to hide (or remove) calls that have been forwarded...0 Reviewed by Alemba Product Manager
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Add ability to configure most common groups forwarded to (by officer) which would bubble to the top of the list
In large organizations this would speed up the process of assigning tickets. If there are groups that you commonly assign tickets to - have a way to identify those groups and place them at the top of the selection list0 Reviewed by Alemba Product Manager
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Being able to create a call, a request, or a task busing a rules-based generation engine
Allows an IT or Facilities Team to manage schedule work effectively, and could facilitate a "call back" feature so that if your customer isn't available until a certain point then the Officer/Analyst can create a reminder task on the fly that is s...1 Reviewed by Alemba Product Manager
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Person Records: Customers as businesses
Not all customers are individuals. Some are businesses. A normal customer includes a first name and a surname, but there needs to be a way to identify a business customer. So to implement this, a new person record would be created and instead of c...0 Reviewed by Alemba Product Manager
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Infra.Web.dll to provide a web server variable "REMOTE_HOST".
Along with other web page parameters it would be very beneficial to have a web server variable REMOTE_HOST as a web page attribute ServerVar_ClientHost in our environment. Currently we are logging a client IP address and quite often using ir for r...0 Reviewed by Alemba Product Manager