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Ability to add a number of related calls column
To know the number of calls related to another call. You have to open the call and go to linking. Could there be an easier way, such as having the ability to add a "number of related calls" column when searching for calls please.0 Reviewed by Alemba Product Manager
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Ability to clone a security role
there are a lot of settings in the various security roles and sometimes you just require a slight variation on a role,. The ability to copy an existing and make the changes would ensure an accurate copy is made before the alterations are made and ...0 Reviewed by Alemba Product Manager
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Toggle self service e-mails on or off for Calls
This would bring it inline with call's logged on Core and allow the communication to be the same regardless of the source.0 Reviewed by Alemba Product Manager
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Ability to have more than 1 synonym on a line
It would make creating them easier and not require them listed individually line on line. Instead having them comma separated to allow lists of them making it more efficient and quicker to manage. Raised by customer RDASH during upgrade project.0 Reviewed by Alemba Product Manager
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Show articles that link to this article
We often link knowledge base articles from a more generic article (e.g. "Troubleshoot printing issues" may link to a more specific "Change printing font". The trouble is the link only shows from that the article you linked from. It would be help...0 Reviewed by Alemba Product Manager
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Allow knowledge articles to be updated within the browser/HTML view
It would be helpful for analysts (and maybe users) to be able to update and create articles in full screen web page instead of having to use vFire Core. -
Enable CI Identification from Email Subject/Body
If an event monitor triggers a mail to vFire to then log a call introducing the ability to identify the CI effected could then associate the CI to the call - reducing the need for analysts to do so. Will enhance event handling.1
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Related Article Reference Searching / Linking
Currently all expired articles in the Knowledge Bank are hidden from standard searches by default, however can still be accessed via the 'Quick Search' at the top right. Expired articles are also visible in existing KBs as Related Links (the links...0 Reviewed by Alemba Product Manager
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The ability to be able to forward a task externally
There will be instances where we need to escalate a service request/task to a 3rd party. We want to be able to report on all tickets with 3rd parties and what 3rd party they are with. Currently this is possible for Incidents (forward call external...0 Reviewed by Alemba Product Manager
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Passing Custom Extension Fields as parameters to Quick Launch functionality
Currently, any custom fields created in the Designer tool cannot be passed as parameters to a Quick Launch item. Custom extension fields can be passed as parameters to the command line for an External Command Task, which is used in a planned workf...0 Reviewed by Alemba Product Manager