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Add Text Area Fields to Allow Contains Serach in IPK Rules Builder
The ability to test if a problem description contains certain phrases from the IPK Workflow Rules and based on that transfer it to a specific queue. This is handy for automating triage in certain email situations. i.e. vendors sending product noti...0 Reviewed by Alemba Product Manager
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Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks.0 Reviewed by Alemba Product Manager
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IPK Assignment WF with same options as IPK Notification WF
I'd like to be able to assign a call using some of the items available for notification workflow. For example, I'd like to assign a new call to the location stakeholder. I can send notification to location stakeholder so I don't need to update not...0 Reviewed by Alemba Product Manager
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Reasons not represented in Call Reports or Reporting Views
Have been delivering Service Desk Administration training to a client and was discussing how the key profile elements for call logging are Config Item, Service, Type & Reason. When the client asked me to show how they could report on Call Reas...0 Reviewed by Alemba Product Manager
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instead of just reopening as the closing officer, can we forward to the officer always?
Please add the following option to Incoming Email settings for reopening of closed calls: Assign to closing officer -
Change where the ticket gets assigned when tickets are re-opened
Currently when a ticket is re-opened, (off the back of a user replying to a closed email) it passes it back to the service desk. I’m interested to see if this could be change to the last team/group that owned/closed the ticket.0 Reviewed by Alemba Product Manager
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Default Partition of New Group
Default the partition of new group to the partition I'm working in at the time I create the new group. -
Can images be resized like they can be in ASM Self Service with the 100%, 50%, 25%.
People find the pixel update in ASM Core to be cumbersome and distorts the images because it does not keep the ratio. -
Clear date field
An easy way to clear the date field in both Core and Portal would be great! Once a date is set, there's no easy way to remove it (even if the field is not set to required)2 Reviewed by Alemba Product Manager
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Compress vFire Statistics in a zip file before sending
When vFire Statistics are generated, it sends .htm file containing the stats to the entered email address - this file is typically around 5mb in size.It would be advisable to compress this within a zip file, making the file size less than 10% of i...0 Reviewed by Alemba Product Manager