Change where the ticket gets assigned when tickets are re-opened

Currently when a ticket is re-opened, (off the back of a user replying to a closed email) it passes it back to the service desk. I’m interested to see if this could be change to the last team/group that owned/closed the ticket.

  • Andrew Peters
  • Aug 24 2018
  • Reviewed by Alemba Product Manager
vFire v9 / IPK
  • Attach files

Related Feature Suggestions