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Base Knowledge Knowledge Search Criteria - Screen Make Editable
Presently the Base Knowledge Knowledge Search Criteria Screen cannot be editted. No extra fields can be added and no Free text can be added to advise Customers on how to best search. The only thing you can change is to hide fields that are present...0 Reviewed by Alemba Product Manager
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Self-Help Portal Configuration / Design (Add/Remove fields for Knowledge Search)
Upon going to configure the Self-Help menu in the vFire Customer Portal, we've found that we can remove and hide fields (as per Admin response to CORE-I-406), but there's no ability to add any additional fields. The ability to add additoinal field...0 Reviewed by Alemba Product Manager
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Manage Objects
Need to be able to list, upload, download, remove objects on calls, requests, and tasks.0 Reviewed by Alemba Product Manager
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Allow workflow to create and send letter templates
allow workflow to create a document based on a letter template. And then attach this object to the email for an approval task. for example, the user fills in a form, the officer then creates a document using a letter template that is pre-populated...0 Reviewed by Alemba Product Manager
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Update CMDB task to update any entity
extend the update CMDB task to update locations, organisations, knowledge, etc. Any entity type should be able to be updated from within a workflow. -
Customer general task
Create a general task that can be assigned to a customer. Instead of having to use a customer approval task (or modify the customer approval task so that the reject can be removed and the approve renamed to something else) Basically this is used f... -
Auto-notify approval closure
When a customer approval is sent to multiple people, or if the request is closed by some other means and the outstanding approval becomes redundant - we should allow the auto-notification to the recipient of the approval to say it is no longer req... -
CSV Connector polling interval
The CSV Connector can run every hour as it best frequency. For near- real time updating it needs to be able to run every 1 minute, or 5 minutes... Customers use the CSV connector to import data that is needed in more real-time than hourly.0 Reviewed by Alemba Product Manager
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To be able to customize the order in which the Lifecycle states are presented
It would be valuable if the order of items in a list could be freely customized. The list I'm referring to is; Admin\System Administration\Asset Management - Asset Lifecycle Status. The current list is presented in alphabetic order. However that o...0 Reviewed by Alemba Product Manager
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Add Account Disabled to Person Search Criteria
Add 'Account Disabled' checkbox to the Person Search Criteria for Person Search. This would allow users to easily filter out person records that are disabled, but not yet deleted. Our audit requirements require that person records must be left as ...1 Reviewed by Alemba Product Manager