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Allow Users to have two defaults
For example if I select a configuration item I click the arrow it only allows me to change default to one option only lets say Location. I was hoping to use a couple more parameters lets say Serial No and Location0 Reviewed by Alemba Product Manager
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Have an SSP widget with with combined IPK tickets awaiting your action and task user approvals in one
Currently you need 2 widgets one for IPK tickets awaiting your action and one for user approvals assigned to that portal user. Would be good if you could have a combined one like we do requests/tasks.0 Reviewed by Alemba Product Manager
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Ability to add a number of related calls column
To know the number of calls related to another call. You have to open the call and go to linking. Could there be an easier way, such as having the ability to add a "number of related calls" column when searching for calls please.0 Reviewed by Alemba Product Manager
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View, undelete, reuse deleted dynamic screen rules on request/task screens
Dynamic rules names are useful to vFire administrators because they allow them to quickly ascertain what the rule is doing. Once a rule is created on a screen, that name becomes unique and cannot be reused if the rule is deleted. Since the rule na...0 Reviewed by Alemba Product Manager
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Workload view to keep filtering across vFire Sessions
One of our colleagues has recently started using the Workload view to check all of the existing calls she is linked to while using the Item Type Filter. She is a Manager of several offices and requires a view to filter between these locations for ...0 Reviewed by Alemba Product Manager
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Ability to have more than 1 synonym on a line
It would make creating them easier and not require them listed individually line on line. Instead having them comma separated to allow lists of them making it more efficient and quicker to manage. Raised by customer RDASH during upgrade project. -
Produce a standard YTD customer management report showing burn-down of vFire NOW annual hours – available to all vFire NOW customers
As a managed service customer I would like to track my usage of the vFire NOW contracted annual hours. Presumably Alemba tracks this usage, so the burn rate should be available. Thank-you.0 Reviewed by Alemba Product Manager
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Saved Search option for Knowledge Bank searches
We have noticed that the Saved Search option is not available under the Knowledge Search screen, this would be useful for repeatable knowledge searches for Problem Management to use for their reviews and for sharing searches to new Service Desk me... -
Major Incident updates replicated on linked Bulletin
When you clone a MI ticket to the bulletin board, we would like any new updates on the MI ticket to be replicated as an update on the bulletin it is linked to. This would help keep everyone up to date without having to manually update both the tic... -
Reopening Parent ticket provides option to reopen all child tickets
I have seen issues with analysts getting over zealous and closing a parent ticket before it was supposed to be closed. Of course, the selected the option to close all children tickets too. Often there are hundreds of child tickets. The service des...0 Reviewed by Alemba Product Manager