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Ability to configure incoming email services to handle different message types and ignore some functions.
Ability to configure incoming email services to handle different message types and ignore some functions. We do not want to have calls logged for example as a configuration. They will want a reply email saying the email is ignored or some basic te...0 Reviewed by Alemba Product Manager
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Workflow Role options to be based on Workflow Profiles
Workflow Role options to be based on Workflow Profiles so can apply different securities (like Take Over) for different classes of workflows (similar to CMDB Types for CMDB role) Not all items will make sense to put in separate profile sections. T... -
Ability to configure Non Approvers from taking over an approval that has been forwarded to their group.
Ability to configure Non Approvers from taking over an approval that has been forwarded to their group. There are lots of groups at AHS and too many to split Approvers to new groups. Member of the group are approvers and some are not. Problem is t... -
Need the ability for a Workflow Manager to be able to take action on Requests that are Saved for Later
Need the ability for a Workflow Manager to be able to take action on Requests that are Saved for Later and Close or Delete them so they do not remain in limbo permanently. May also be related to Orders and Calls saved for later -
Can there be a Time Only field type in Designer
Can there be a Time Only field type in Designer. Currently there is Date and Date/Time. -
Workflow designer improvements [8]- external email notifications
It would be nice to be able to add external emails into a message notification task. The only way I’ve found I can do this is to create a dummy group – add the email address there – and then send the notification to the group. Handy if needed mult...0 Reviewed by Alemba Product Manager
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Workflow designer improvements [6]- group tasks
It would be nice to be able to group tasks together – so when they are moved – they all move at once. -
During the AD Connector runs, the queue assignments are erased from CR_HC_TO_GROUP.
Queue’s assignments on our international system span roles and due to a person participating in more than one role the standard queue assignments in the person template are not possible and need to be performed manually. During the AD Connector ru...0 Reviewed by Alemba Product Manager
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I am unable to create a new Pager message template
I am unable to create a new Pager message template. I can't find any information in admin guides about that neither. So could you please tell me if this feature is available at all? If yes, could you please tell me how this might be done. Thank yo...0 Reviewed by Alemba Product Manager
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Is it possible to only update calls via email?
Is it possible to only update calls via email? Customer would like to be able to update call by email without enabling the call creation.2 Reviewed by Alemba Product Manager