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Surveys for Workflows are not very usable
Surveys for Workflows are not very usable Cannot use the Closing group as not practical for requests NGC require surveys to be based on workflow template or process. Maybe have an exclusion on some templates instead of specific templates. Or i...1 Awaiting Release Assignment
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Further information on 'Call history tab'
On the call screen within Alemba, is there the capability to add further information onto the 'call history tab' so we could add extra columns in to help with seeing the full picture on an incident that has been logged.0 Reviewed by Alemba Product Manager
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Use of full window on object page
For calls that have a number of attachments added to them, it would be nice to utilize more of the available screen real estate. Currently the object list has a limited height that one has to scroll through. Simply increasing the height of the obj...0 Reviewed by Alemba Product Manager
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Show that a task / call has been delegated to someone else
If I am managing a request and a task in that request is currently with an analyst who has delegation set, I would like to be able to see who is currently responsible for this task. There is currently no way of knowing this.0 Reviewed by Alemba Product Manager
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Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.1 Reviewed by Alemba Product Manager
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Accessibility
We have a Blind member of staff that uses a screen reading piece of software called Jaws in conjunction with a Braille reader and text to speech. She has advised us that the portal is un-usable using this software meaning she has to ask her collea...1 Reviewed by Alemba Product Manager
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Ability to customise resolution screen
On the "Close Call" screen it would be good to be able to customise the fields shown, so that you can determine additional mandatory fields that users should be filling out.0 Awaiting Release Assignment
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Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...1 Reviewed by Alemba Product Manager
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Filter by multiselection in call search criteria
Ability to filter by multiselection as on columns.0 Reviewed by Alemba Product Manager
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search description field on CMDB item screens
being able to search the description field via a search text field - would be helpful in finding certain information0 Reviewed by Alemba Product Manager