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Set Working Hours for Public Holidays
We have some vendors working on public holidays, but not the normal "9 to 5" hours they normally work. Public holidays the clock stops for the whole day, and it shouldn't. If it does not exist, please create a way of setting up different public h...1 Awaiting Release Assignment
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Radio Button to select Minor or Major Edit
As Senior Knowledge Officer, I've noticed a definitive trend where edits to the Knowledge Bank are highly likely to be Minor Edits, as the checkbox for Minor Edit is always ticked by default. I'd like to suggest one of two solutions to have contri...0 Reviewed by Alemba Product Manager
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Multi select field control
The multi select field control needs an improvement. Currently the box is quite small so if you are working on a large number of values you need to scroll very carefully. The default functionality is to hold CTRL to multi select. This is ok but ...0 Reviewed by Alemba Product Manager
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Enhance the "Create Request" Task
Set the Request Link Types between Parent and Child Requests in the Workflow Template and allow the link type to be used as criteria within conditional branch tasks in the Child Workflow,
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Reviewed by Alemba Product Manager
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Designer: Display directional field linking across screens and corresponding tables similar to the way report designer does
Many times, it is unclear all the places a particular field is used in order to avoid unintended changes to other processes/screens. It is helpful when considering report design to understand this configuration as well0 Reviewed by Alemba Product Manager
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Allow the selection of IPK icons
Allow the selection of icons for different IPK Statuses. At the moment the out of the box IPK Statuses have a fixed icon and additional IPK Statuses recieve a plain icon. Please can we enahance admin to allow us to select the icon we would like to...
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Awaiting Release Assignment
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Being able to click back in the browser
would be useful to be able to click back in the browser when in the self service portal without losing data or getting a document expired screen1
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An abililty to link to a service action directly
Would be useful to be able to link to the service action directly so we can link to them directly via web pages and bypass the home page and scrolling through a list of calls. -
A 'dictionary' of (at least) the most common fields used in vFire reporting available in Alemba's SS portal
Making a list of the fields available in vFire, their 'purpose' and how they are calculated would assist customers and Alemba support staff when requesting\building reports. I have been unable to find information on 'downtime' as an example.1
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Allow Conditional Branch rules to be moved to the top bottom, or even in numerical order
Our largest workflow has 500 rules in a conditional branch. To move something up closer to the top means we need to click move up a ton of time. Since conditional branches run top to bottom sometimes we need to move things to a specific place. It ...0 Reviewed by Alemba Product Manager