-
Close Button in Nano Task
Is it possible to add the Close Button in Nano Task Screen Details so that analyst can immediately close or complete the task inside the task details instead of doing the Save transaction and then go back to the task outstanding list and right cli...1 Reviewed by Alemba Product Manager
-
Change named license to concurrent if license count exceeds limit
When creating new users/syncing users as named analysts, the system automatically deletes the analysts if the named license count exceeds. This is leading to poor experience. Instead of deleting the analysts, they should be set to concurrent if th...0 Reviewed by Alemba Product Manager
-
Text Searching on Archived Calls
This would allow text searching of archived calls which would be beneficial for database operations as more people would likely archive calls. This also helps people who don't remember exact details for a ticket (Like client or ticket number) but ...0 Reviewed by Alemba Product Manager
-
"Open Call" button in emails
Change the display of the "Open Call" button in emails to show the IPK Status name instead of "Call". E.G. "Open Incident", "Open Problem", etc. based on the IPK Status.0 Reviewed by Alemba Product Manager
-
Provide ability to not sync AD disabled accounts/Domain Admin accounts
It would be great if there was the ability when running the AD Sync that we could exclude certain accounts based on parameters. Example would be to stop syncing AD accounts that are disabled, not to sync AD contacts.0 Reviewed by Alemba Product Manager
-
IPK and workflow group sync using AD connector
Ad connector should be able to sync AD security group from specified OU to ipk and workflow groups. This automation will provide more resiliant and robust group management0 Reviewed by Alemba Product Manager
-
Restrict available call types by IPK Status
Certain call types may only be applicable for certain IPK Status values. It would be nice if you could limit the available call types by the IPK status selected3
-
Ability to control the view of entities in the portal using delegation
Currently, when delegation is activated in the portal, there is only an option to enable/disable delegation with no further option of whether to allow calls/requests/approvals so if the customer only wants to allow approvals to be actioned by the ... -
Mouse Middle Click to perfrom an action in Portal for KB Articles
When you middle click an knowledge article title in the portal search results, it opens the new window (as expected) but nothing loads0 Reviewed by Alemba Product Manager
-
Service Actions - provide ability to execute a file
I'd like to create a Service Action that would execute a file - in my particular case - it would execute a batch file to kick off a powershell process to generate an Excel spreadsheet.