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2
Vote
Multi QD fields to indicate whether an item has been deleted
Currently multi-QD fields show all items whether they have been deleted or not. An asterisk next to deleted items (as with multi-select fields) would be beneficial
Created 22 Jun 08:35 by Guest
vFire v9 / Designer
0
Reviewed by Alemba Product Manager
2
Vote
Start/Stop button for time tracking
It would be great to have a method similar to the SLA timer functions for a time tracking feature that would replace the need to manually use the time and expenses area for each ticket. This means that the system would be able to keep track of the...
Created 12 Jun 05:20 by Brendan Crowe
vFire v9 / Timesheets
0
Reviewed by Alemba Product Manager
2
Vote
Need "Select all and unselect all" option in "Limit type by IPK status" screen.
Please add the option to select all and unselect all in the limit type by ipk status screen. This option is really needed as we have number of types across 5 to 10 statuses. Please refer attachment for details.
Created 31 May 01:03 by Guest
vFire v9 / IPK
0
Reviewed by Alemba Product Manager
2
Vote
Nano - make it so not all new fields are x-Large
Nano is designed to make more use of big resolutions and monitors so I would find it a lot better if i didn't have to change every field from x-large to small after i've added it and it's screwed up my formatting. while i'm on topic it takes about...
Created 16 May 13:59 by Rob Locke
vFire v9 / Designer
1
Reviewed by Alemba Product Manager
2
Vote
Designer for Nano
Please could you improve designed for nano. it's a nightmare. It's great having 6 columns but the database names are so big when you pull some fields in designer hides the not yet used columns. I've attached a screenshot. if anyone could make it s...
Created 16 May 13:57 by Rob Locke
vFire v9 / Designer
1
Reviewed by Alemba Product Manager
2
Vote
Update Person Details
I think it would be a good idea to allow people to update there personal details that get stored in person records. For example, telephone number(s) extensions, maybe unique identifier?
Created 18 Apr 15:31 by Carl Hailey
vFire v9 / Self Service Portal
1
Reviewed by Alemba Product Manager
2
Vote
Show Target Date in Forward Schedule of Change view for requests
Currently our Request for Change requests are only viewable by Imp Start date and Imp end date. To see the actual target date for the change you have to go in and open the request. It would be good to have the target date either visible on the c...
Created 04 Apr 12:23 by Rachel Byrom
vFire v9 / Change Calendar
0
Reviewed by Alemba Product Manager
2
Vote
Active Directory Synchronisation logs to clearly identify which environment the log is generated from
Currently we have 4 environments - 3 testing and 1 production. All have the Active Directory synchronisation setup with the log to be emailed to me each time. Issue is, I end up with 4 emails that are the same and it's not clear which environment ...
Created 03 Apr 09:01 by Guest
vFire v9 / Email
1
Reviewed by Alemba Product Manager
2
Vote
Inclusion of individual inventory items in CMDB item searches
If we use Inventory to manage stock and allocate items to individuals, the only way we can view everything an individual has allocated to them (inventory and non-inventory) is to create an additional CMDB item for each individual inventory item. I...
Created 07 Mar 22:53 by Lisa Watson
vFire v9 / CMDB
1
Reviewed by Alemba Product Manager
2
Vote
When users close their own calls in the customer portal, prompt them to complete a survey
We send customers surveys via email when a call is closed, however the response ratio is low. One of our customers has asked if a survey could be prompted/popup to be completed when customers close their own calls in the customer portal.
Created 07 Mar 17:39 by Guest
vFire v9 / Survey
1
Reviewed by Alemba Product Manager
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