-
multi QD fields options to show in the columns
when a multi QD field is used on a screen only the first option chosen is shown when pulling through the field into a search column - can this change so all options that have been chosen on the Multi QD are showing when doing searches or adding th...0 Reviewed by Alemba Product Manager
-
Search screen default options - Knowledge screen
when opening a Knowledge Search screen or any search screen can the ly default tick be editable , I want to edit the default ticks on the search screens -
Add filter on calls outstanding screens to show/hide open/resolved and open/unresolved calls
With the new 2 stage closure functionality (close on portal and autoclose) being used more, customers will not action calls that are in the open/resolved or open/unresolved state. Therefore being able to filter out these calls from the calls outst...1 Reviewed by Alemba Product Manager
-
Permission to turn off/on close FCB using the service panel link
Permission to turn off/on close FCB using the service panel link. Instead the only way to close the FCB SLA would be to add note and tick close FCB.1 Reviewed by Alemba Product Manager
-
Add filters onto the request history section of a request review screen
Currently when a user looks at the history section of a request review screen it comes up with loads of irrelevant information for the most part e.g. creating each individual task within the workflow. This would be to add filters to that so we cou...1 Reviewed by Alemba Product Manager
-
Window > Arrange Is Awesome -> Horizontally Would Be Useful in a 16:9 World
The ability to arrange windows is extremely helpful when dealing with multiple calls or multiple person records, or multiple CIs. The default behavior is to arrange vertically which is great for lists, but given the prevalence of widescreen monito...0 Reviewed by Alemba Product Manager
-
Parent call shows as linked to call 0 in grid view
This is confusing some customers. The diagram view shows the calls correctly, but in the grid view the parent call always shows itself as being linked to call 0.0 Reviewed by Alemba Product Manager
-
Please stop pre-filling fields as filters for searches and forms (i.e. stop adding location, org, service owner)
When people complete fields or search for calls, tasks, requests, sometimes vFire auto-adds location, organisation or service owner to the filters. This causes at best - effort to find an deselect each filter and clear the default user, at worst -... -
Standardise the terminology of Knowledge Base & Knowledge Bank
The correct terminology (in our opinion) should be "Knowledge Base", but ASM uses "Knowledge Base" and "Knowledge Bank" interchangeably. "Knowledge Base" is referred to 13 times across seven different files; "Knowledge Bank" is referred to 42 ti...0 Reviewed by Alemba Product Manager
-
Search feature for screen sets
I would like to have a search where I could search screen sets for specific words or phrases. For example, when we upgraded from vFire to ASM - we wanted to replace any mention of vFire on our screens. There wasn't an easy way to search across scr...0 Reviewed by Alemba Product Manager