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Mandatory field on one liner when closing a call
As this goes out to a user on an email, it would force the analyst to complete it, otherwise they could leave it blank and the user has know idea of the details of the fix.0 Reviewed by Alemba Product Manager
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Add 'Your Groups Calls' to NANO
Nano currently doesn't display all calls for the group, like the 'Your Groups Calls' menu in Core.0 Reviewed by Alemba Product Manager
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Make the add note section more intuitive
CaseWare wanted to put forward this suggestion for quick notes: The add note configuration section of the system isn't very intuitive. Its not clear if you have to click the pencil or if you don't to edit the actual quick note text. This only edit...
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Reviewed by Alemba Product Manager
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Ability to search for requests that have attachments
We would like to be ableto search specific workflow requests that have objects attached. It doesn't appear to be possible in the current versions available. -
Stop Emails being sent on automated tasks when change is made
We would like to stop emails being sent to the manager or owner of a task when there is an update to an automated task. We have an External supplier task that is used for our Jira connector, it currently notifying both the manager and owner when a...0 Reviewed by Alemba Product Manager
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System Time Out variable needs to be expanded beyond one time
Currently - every session is subject to the same timeout value. We would like to request that there be three separate values - one for analysts using Core or Nano, one for customers using the Self-Service Portal and one for API sessions. The three...0 Reviewed by Alemba Product Manager
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Seach screen shows some indication that it is "working"
Often times when an analyst clicks the search button (when searching for calls or requests or...) nothing visibly happens. It makes them question if the button was really pushed - so they push it again. And again. It would be nice if the button de... -
User Spoofing of Updates
We use user spoofing in SOAP to give the proper people 'credit' for call and task updates via our in-house ( automated back-end ) applications. Moving to REST and AD integration, this ability will be lost for those processes. ( both analyst and en...0 Reviewed by Alemba Product Manager
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Static tick boxes on searches
It would be useful to be able to control the visibility of tick boxes that appear at the top of the search criteria windows within the various searches within the system. Although there is the ability to collapse the entire section, some of the ti...0 Reviewed by Alemba Product Manager
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Colour of "My Items" in self service portal
It is not currently possible to change the colour of the "My Items" combined incident/request count widget on the self service portal. This means that it stays as the default blue which may not match the theme of the rest of the portal.