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Seach screen shows some indication that it is "working"
Often times when an analyst clicks the search button (when searching for calls or requests or...) nothing visibly happens. It makes them question if the button was really pushed - so they push it again. And again. It would be nice if the button de...0 Reviewed by Alemba Product Manager
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User Spoofing of Updates
We use user spoofing in SOAP to give the proper people 'credit' for call and task updates via our in-house ( automated back-end ) applications. Moving to REST and AD integration, this ability will be lost for those processes. ( both analyst and en...0 Reviewed by Alemba Product Manager
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Static tick boxes on searches
It would be useful to be able to control the visibility of tick boxes that appear at the top of the search criteria windows within the various searches within the system. Although there is the ability to collapse the entire section, some of the ti...0 Reviewed by Alemba Product Manager
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Colour of "My Items" in self service portal
It is not currently possible to change the colour of the "My Items" combined incident/request count widget on the self service portal. This means that it stays as the default blue which may not match the theme of the rest of the portal. -
Banner pop up at Core log in for latest news, announcement or changes
Similar to the banner that pops up advising of a session timeout ( bright yellow bar with text ) we want to be able to set up a similar banner that would work like latest news for portal. This feature will assist us in advertising ASM related late...1 Reviewed by Alemba Product Manager
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Transfer attachments from teams chat to ASM Call
Would be useful to be able to transfer attachments uploaded in the Teams Chat to the ASM Call when the Teams Chat is ended, currently it will bring through the Chat Transcript into the ASM Call History only.0 Reviewed by Alemba Product Manager
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UX issues - Portal - hint text for date field should be DD MM YYYY
raised from Christchurch city council Alemba project ccc DevOps bug 90826 the date field the hint text is currently d MM yyyy, it should be DD MM YYYY0 Reviewed by Alemba Product Manager
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Portal - Cancel button offered no ‘are you sure’ option
raised from Christchurch city council Alemba project ccc DevOps bug 92866 The cancel button in Self Service Portal form offered no ‘are you sure’ option before clearing all the fields and exiting the form. -
Change "Old Password" wording in front end
We have had cause to recreate a number of our user passwords and force them to reset them on first login. When the user is prompted to reset their password, the form asks them for their old password. Some are confused and enter the password they p...0 Reviewed by Alemba Product Manager
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Log a Request - full list page - allow page to be in columns
Version 10.6.7, the Full Request List page with the list of requests on the left looks great but leaves a lot of white space on the right. It would be great if you could have the option to set this page to two columns so more requests can be seen ...0 Reviewed by Alemba Product Manager