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Spell Checker new way of highlighting words that are misspelt
In ASM the spell checker highlights words in blod that have spelling mistakes. This is hard to spotr if you have other bold text within the area being spell checked0 Reviewed by Alemba Product Manager
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Filter Call history
We have a requirement to filter the Call history view in much the same way as we can with the Request history view. A long call can have many system and attachment entries making it unreadable. Being able to filter out the superfluous information ...2 Reviewed by Alemba Product Manager
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Trying to use colours in calls outstanding. Suggest that you can colour by different statuses. See screenshot attached.
All users.0 Reviewed by Alemba Product Manager
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update subscriber group from a self service request
It would be useful for stakeholders outside of core admin to be able to update subscriber groups that give their team access to workflows - along with the automation to update the subscriber group from the request0 Reviewed by Alemba Product Manager
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Link through to Service Catalog items from Call Categories on the open a ticket screen
would be useful to have clickable categories on the open a ticket screen, for example could have a top level one called 'collaboration', then click through to see 'email' 'calendar' etc. then click 'email' for example to see all relevant email ser...
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Reviewed by Alemba Product Manager
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Bulk Update of Calls
Similar to the way the CMDB bulk update works, enable the user to do bulk updates of calls as required.1 Reviewed by Alemba Product Manager
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Matching Panel - have the ability to change the default configuration
Need the ability to save the configuration of the Matching Panel displayed when you view a call. Currently it always seems to default back to “Search On > Description”, “the Last 7 days”, the Filters hidden and when Filters expanded only “Open”...0 Reviewed by Alemba Product Manager
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when request is saved for later - canit be shown on the home page under section pending submitted
useful for the customer, as at then moment it disappears and they need to go and search for the unsubmitted forms - most of the time they forget they have already started one and then we end up with one submitted and a lot of unsubmitted requests ...0 Reviewed by Alemba Product Manager
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Automaticaly sending E-mails from ASM
We see that in our current Major Incident process we need to send out updates. These updates go to about 3000 users. It would be nice to have the following option(s) Send E-mails (to, CC, BCC) to predefined groups in the template. Send E-mails on ...0 Reviewed by Alemba Product Manager
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Ability to configure the look and feel of the email approval buttons
When the approve email is delivered it has the three buttons: approve; open task and reject displayed at th bottom of the email ind to be able to green; grey and red respectively. It would be good to be able change the colour, style, wording etc f...1 Reviewed by Alemba Product Manager