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Add the ability for Analysts in Core to edit service actions on calls raised in the portal
When a call comes through to portal (service action) the analyst that takes action is unable to update the service action field if the user has selected the wrong one.
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Reviewed by Alemba Product Manager
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Resize the box that displays Analyst list on the Bulk Forward Calls screen
Resize the box that displays Analyst list on the Bulk Forward Calls screen2
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User ability to load custom self service portal skins
We have an extra portal that needs to be loaded by yourselves for each change, which makes development by ourselves very slow and problematic0 Reviewed by Alemba Product Manager
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Add Actions/Solutions and Note Details to Solution Description Column
It would be nice to see Actions/Solutions and Notes added as events (with the text included) in the Solution Description column. Managers that oversee calls for groups would like to ability to see what type of interactions have taken place between...0 Reviewed by Alemba Product Manager
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Printer Friendly option for knowledge articles
Core currently has the option to print a KB article however this feature is not available on the portal screens for the end users. it would be useful for the portal to have this option (which can be switched on/off by admins)0 Assigned to a Release
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Filter by multiselection in call search criteria
Ability to filter by multiselection as on columns.0 Reviewed by Alemba Product Manager
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search description field on CMDB item screens
being able to search the description field via a search text field - would be helpful in finding certain information0 Reviewed by Alemba Product Manager
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Further information on 'Call history tab'
On the call screen within Alemba, is there the capability to add further information onto the 'call history tab' so we could add extra columns in to help with seeing the full picture on an incident that has been logged.0 Reviewed by Alemba Product Manager
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Use of full window on object page
For calls that have a number of attachments added to them, it would be nice to utilize more of the available screen real estate. Currently the object list has a limited height that one has to scroll through. Simply increasing the height of the obj... -
Portal Accessbility Features
After a portal review, it has been raised that there are some elements of the portal screen that are not as inclusive and accessible as they need to be. We are only able to remove capital letters from specific areas of the portal screen. For examp...0 Reviewed by Alemba Product Manager