-
Adjustable row height to see more description text in Call/Request Search & Workload Views
This used to be a feature in VSM 9.1, unclear when it was removed. We'd like to be able to adjust the row height in the Call/Request search views as well as the Calls Outstanding and Workload views. This allows users to view more than one row of t...0 Reviewed by Alemba Product Manager
-
Unable to open multiple tabs for calls outstanding in 10.5
Before we could open multiple calls Oustanding tabs before the upgrade to 10.5 Please advise if it's possible to reimplement this as a feature as we were regularly using multiple tabs in the old system.0 Reviewed by Alemba Product Manager
-
Add the ability to save an email as a draft inside a Task
The option to save an email as a draft to send later is not available for tasks -
Additional features on Email Object
We would like to be able to view the details of who emails have been sent to for auditing purposes via the HTM file that is attached to a call. it would be good to be able to see who sent the email; who's copied in on it, the subject of the email ...0 Reviewed by Alemba Product Manager
-
Split Log/Update into seperate tabs for IPK workflow
A recent update to IPK workflow rules allows them to repeat when the rule is run. This means that the combination of log/update in a single tab makes it difficult to only send an email on logging without more complex rules and logic. The suggestio...1 Assigned to a Release
-
Time sensitive Approval Tasks
Set Criteria to automate additional actions if the approval has not be approved or rejected within certain number of days, this would then close off requests that have not been approved or rejected and the analyst would not need to chase up these ...1 Reviewed by Alemba Product Manager
-
ASM Knowledge administration should allow you to display the same fields in the results that are in your search criteria.
I can search in the Knowledge Administration search by "Created By". But I can't display this field in the search results. In my opinion, I should be able to add any field to the search results that I use in the criteria for searching.0 Reviewed by Alemba Product Manager
-
Resize the box that displays Analyst list on the Bulk Forward Calls screen
Resize the box that displays Analyst list on the Bulk Forward Calls screen2
-
User ability to load custom self service portal skins
We have an extra portal that needs to be loaded by yourselves for each change, which makes development by ourselves very slow and problematic0 Reviewed by Alemba Product Manager
-
To be able to assign tickets from the workload screen
As we triage tickets from the workload screen into different queues for action, it would be useful to assign without having to go into the ticket itself.0 Assigned to a Release