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Mandatory field on one liner when closing a call
As this goes out to a user on an email, it would force the analyst to complete it, otherwise they could leave it blank and the user has know idea of the details of the fix.0 Reviewed by Alemba Product Manager
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System Time Out variable needs to be expanded beyond one time
Currently - every session is subject to the same timeout value. We would like to request that there be three separate values - one for analysts using Core or Nano, one for customers using the Self-Service Portal and one for API sessions. The three...0 Reviewed by Alemba Product Manager
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Seach screen shows some indication that it is "working"
Often times when an analyst clicks the search button (when searching for calls or requests or...) nothing visibly happens. It makes them question if the button was really pushed - so they push it again. And again. It would be nice if the button de... -
Transfer attachments from teams chat to ASM Call
Would be useful to be able to transfer attachments uploaded in the Teams Chat to the ASM Call when the Teams Chat is ended, currently it will bring through the Chat Transcript into the ASM Call History only.0 Reviewed by Alemba Product Manager
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User Spoofing of Updates
We use user spoofing in SOAP to give the proper people 'credit' for call and task updates via our in-house ( automated back-end ) applications. Moving to REST and AD integration, this ability will be lost for those processes. ( both analyst and en...0 Reviewed by Alemba Product Manager
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Static tick boxes on searches
It would be useful to be able to control the visibility of tick boxes that appear at the top of the search criteria windows within the various searches within the system. Although there is the ability to collapse the entire section, some of the ti...0 Reviewed by Alemba Product Manager
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Log a Request - full list page - allow page to be in columns
Version 10.6.7, the Full Request List page with the list of requests on the left looks great but leaves a lot of white space on the right. It would be great if you could have the option to set this page to two columns so more requests can be seen ...0 Reviewed by Alemba Product Manager
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In Nano prompt analyst to enter a reason when suspending a call
Currently in ASM Core you can enable an option to prompt an analyst to enter a reason when suspending a call, we would like to see the same functionality applied to Nano.0 Reviewed by Alemba Product Manager
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Banner pop up at Core log in for latest news, announcement or changes
Similar to the banner that pops up advising of a session timeout ( bright yellow bar with text ) we want to be able to set up a similar banner that would work like latest news for portal. This feature will assist us in advertising ASM related late...1 Reviewed by Alemba Product Manager
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UX issues - Portal - hint text for date field should be DD MM YYYY
raised from Christchurch city council Alemba project ccc DevOps bug 90826 the date field the hint text is currently d MM yyyy, it should be DD MM YYYY0 Reviewed by Alemba Product Manager