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Bulk select items in a Multi Select field
It will make selecting multiple items in a Multi select field much easier as then we could search via a wildcard and then hold down ctrl and select each one we want to add instead of having to search over and over to select the items we need0 Reviewed by Alemba Product Manager
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Self-Service Portal Bulletin Board Configuration Options
It would be nice if we had some configuration possibilities for the Self-Service Portal Bulletin Board section: (1) I'd like to be able to change the background image. The current image may clash with my color theme. (2) From initial testing in 10...2 Reviewed by Alemba Product Manager
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Display a warning when deleting a KB that references another KB in the contents
This'd be useful when clearing down old/legacy KBs because if it references another KB in it's contents, then we can review the referenced KB and ensure all information is relevant across the board.0 Reviewed by Alemba Product Manager
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Comments field set as mandatory when marking knowledge articles as review required.
Currently users can mark KBs as Review Required but aren't forced to document why in the comments section. This will be extremely helpful for the reviewers of said KB to effectively make the changes and republish to the firm. -
Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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Indicator Management
There is a bug where indicators will stay active on tickets. This was noticed when a user raised a ticket via the self service portal. Having the option to edit or turn this off would be useful for workflow management.0 Reviewed by Alemba Product Manager
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the ability to stop a search
often times a search is started and perhaps the wrong criteria is ticked and it would be a great help to be able to stop the search, update the search criteria and then restart the search0 Reviewed by Alemba Product Manager
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Bring back the type ahead feature - this is greatly missed in v10
The inability to type ahead to a section in list significantly increases the time it takes to assign calls, or to do day-to-day administration. Please bring back the type-ahead functionality wherever possible. -
Integration with Microsoft Power Automate (Flow)
Providing incoming/outgoing triggers for Power Automate would open up a lot of automation possibilities both in terms of communication but also in the 'real world'. For instance, a motion or moisture sensor being triggered could generate a call or...1 Reviewed by Alemba Product Manager
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Enable Quick Launch functionality for CMDB Items (and other entities)
Currently QuickLaunch is only available from Call, Request and Task. I would like to be able to use this from the CI screen to be able to launch web pages etc to look at additional details for the CI from other tool sets. There is no reason why th...0 Reviewed by Alemba Product Manager