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email to be generated to reporting user from notes
We would like the ability to have notes sent to users as means of update from the add note option when the 'visible in self service portal' option is selected. This therefore gives us the flexibility of having notes not visible to raising users bu...0 Reviewed by Alemba Product Manager
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Expand Call Closure to overwrite/clear fields on closure
Would it be possible to expand the features of the auto call closure configuration to clear or set values on certain call fields on closure. We've had requests for personal data to be removed on a time basis and having this in the front end of the...0 Reviewed by Alemba Product Manager
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Allow mapping more custom fields in Create Item transaction type for Manage CMDB task
The Manage CMDB workflow template task allows organizations to automate the management of their CMDB. Currently, the list of available request fields that can be mapped to CMDB Item fields in the mapping table is extremely limited. For example...0 Reviewed by Alemba Product Manager
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Manage Subscriber Groups
List members, add members remove members using Rest API0 Reviewed by Alemba Product Manager
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Add "last updated by" field in knowledge search
In knowledge search, the client is requesting a new column be added in search that shows the "last updated by" field.0 Reviewed by Alemba Product Manager
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Configure IPK/Workflow Groups To Email Upon Forward
We have had many requests for teams who do not receive a high number of tickets to be emailed whenever a call or task is assigned or forwarded to them. It would be helpful to allow admins to toggle this in the IPK/workflow group admin section, so ...0 Reviewed by Alemba Product Manager
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Assign a Task in a workflow
We NEED this - it is not always appropriate to assign an entire Request to an individual when several individuals are required to work on Tasks that can be performed concurrently4
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Delete a saved search from Manage Searches
Simplify process and manages searches all in one place - just makes sense -
Alemba API - Field Propoerties
It is not currently possible to determine whether a field is added onto a specific screen or get any details on its properties via the API. This would be very useful for more complex integrations such as chatbots where the screen model could be bu...0 Reviewed by Alemba Product Manager
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Person Search Field - search for disabled records too
When defining a person search field - it would be beneficial to be able to tell the specific extension field that disabled records should be searched too. The current search field by default is limited to searching only active records. I want to b...0 Reviewed by Alemba Product Manager