-
Ability to use rules in message templates
It would be great if rules could be included to use in message templates so we can automatically format the email with specific information relating to the exact things the user has requested.2 Awaiting Release Assignment
-
Child calls inherit attributes of parent call
When a call is linked to a parent call we would like the child to inherit the Service, CI, Type and KA linked to the parent. In addition when a parent is updated we would like the child to be updated in the same way.0 Reviewed by Alemba Product Manager
-
Flag Object in Task Screen orange where there is an attachment on the Request
Hi All, Currently when a Request has an objected attached, it's not immediately obvious when you are looking at a Task that there is an attachment. E.g. Service Desk created a Request with an attachment, and a Task gets sent to a different Group.....1 Awaiting Release Assignment
-
In Calls Outstanding add a column to display the total number of calls that are linked as children to that call
This will allow our analysts to see which calls have the most number of linked calls to assist them with prioritizing their workload0 Reviewed by Alemba Product Manager
-
ability to send approval email reminder that contains the approval.
ability to send approval email reminder that contains the approval. if the approver has deleted or misplaced the email the request for a non core user is stuck in limbo. A reminder can be sent but it doesn't include the approve reject. previous...0 Reviewed by Alemba Product Manager
-
Auto 'stop the clock' on certain IPK Status Titles
Be able to stop the SLA clock automatically when a call is deferred/assigned to a particular status. E.G. Awaiting Resource0 Reviewed by Alemba Product Manager
-
Extend the CMDB Bulk Update tool
extend the CMDB Bulk Update tool the other CMDB Entities such as People, Locations, Organisations, Juristictions, Contracts etc. Customers who manage the CMDB predominantly through CSV files or Manually would benefit from extending the CMDB Bulk U...2 Awaiting Release Assignment
-
Search features in Portal
The Search currently allowed in Portal is VERY limited with only the ability to search in a narrow scope (open, closed less than 1 week, closed less than 4 weeks), and offers no ability to search past that even if the number is known. Simply provi...3 Reviewed by Alemba Product Manager
-
Availability of chat analyst should update periodically
If a user goes to the self-service portal with a desire to chat - and they see that there are no analysts available, it would be nice if the page refreshed automatically to check for analysts, rather than requiring a manual refresh. Or if this cou...0 Reviewed by Alemba Product Manager
-
Share Rules between screens of the same screen set
Any rules that are created for a specific screen set should be available to all other screens of the same screen set. e.g. I create a number of rules that hide fields based on a specific value on a portal screen, those same rules should be availab...0 Awaiting Release Assignment