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Email Template - Signaure Block Addition
It would be useful to be able to create a signature block within vFire so that you can apply it to certain email templates and have the ability to add a different one for different teams. This would also mean you would only have to update it in on...0 Reviewed by Alemba Product Manager
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Calls: Allow suspension of parent to apply to linked children
It would be useful when dealing with a parent and child linked set of calls that the suspension of the parent should have an option to also suspend the child calls so that the linking means that you don't have to deal with all calls individually0 Reviewed by Alemba Product Manager
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Ability to amend the screen displayed after a Call is logged from the Self Service Portal in Designer
Currently you can amend the Call Submission screen and the Review screen, but not the LiteCallDetailsOut.htm which is displayed immediately after the call is logged.0 Reviewed by Alemba Product Manager
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Enable adding custom fields on the column heading on the Federated CMDB Pending Import
In the Federated CMDB Pending Import, we can only see the Hostname from the Resource Column heading. There are Column fields from the Pending Import that the client want to look at like their custom field as part of the report. Our client have a c...0 Reviewed by Alemba Product Manager
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Bulk Suspend Tickets
When a problem job is created and children are linked to it, then these jobs are forwarded to the team that is investigating the issue. We can bulk close these jobs and can close them by closing the parent but cannot highlight a few jobs from the ... -
The Service catalog search screen should be available is designer for editing
The service catalog search screen should be available in designer so that changes can be made to the items displayed. For example, removing the option to click on the tile to review to the item or change the link to display a different screen.0 Reviewed by Alemba Product Manager
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Automating Promoted Items Page to Display the Most Frequently Requested Services
The promoted items landing page is a great idea for the service catalog. The issue for a large corporation population is that you probably only want to put the services out there that are most frequently used vs manually entered suggested items. H...0 Reviewed by Alemba Product Manager
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Ability to Search who has taken action on jobs for a specific day, not just last actioned.
We presently have the ability to search for jobs an analyst has last taken action on or if they are the current analyst or logging analyst but do not have the ability to search for any jobs they have touched / taken action on at any point. We wo... -
'Send back' an incomplete request submitted via self service
Sometimes when users make a request via the portal they don't complete all of the correct details. Provide the ability for an Analyst to 'Send Back' a request to the customer to fill in more details. A ‘please re-do this form’ if admin determines ...
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Reviewed by Alemba Product Manager
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Workflow designer improvements [4]- comments
I would love to be able to have a comments box that could be added anywhere in the workflow. The comments box would only display in the workflow template. I could leave notes for myself explaining why I did things a certain way – or who had reques...1 Reviewed by Alemba Product Manager