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Accessibility - Colour Themes
For accessibility options - a way for users to customise their own view's colours, font size and colour, and similar options. Just a simple menu for options like "Minimum font size", "Default font colour", "Background colour" that applies site-wid...1 Reviewed by Alemba Product Manager
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Workflow task to add/modify/delete Bulletin Board Items
It would be nice for a significant change, or a change that spans a significant time to automate the creation of a bulletin board item when the change starts and then have a task to disable it when it ends. This would make communication of signifi...0 Awaiting Release Assignment
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Allow stakeholders/analysts a way to be notified if a closed request is updated
Currently, users cannot add notes or reopen closed requests via the portal. However, they can add notes via emailing in to the request. Unfortunately, the auto reply doesn't notify the user that the request is closed and instead updates the reques...0 Reviewed by Alemba Product Manager
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Enabling Task > Current group on Request Notifications
As Request workflows are managed by tasks and the overall request sits with a default group e.g. Service Desk, notifications are being sent to the request group but there is no option to notify the 'Task > Current Group' All updates on the requ...0 Reviewed by Alemba Product Manager
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Dark Mode
It would be nice to have dark mode available for Core (especially) and for the other interfaces as well. I use Dark Mode on just about everything I use on a typical day. It helps reduce the glare0 Reviewed by Alemba Product Manager
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Adding downtime/time spent onto tasks
We would like to add the downtime and time spent onto task views so managers/colleagues can see how long a task has been actively worked on vs not. -
Increase width of Suggested Knowledge in the ASM_10_Default portal theme
When logging a call in a Self Service Portal that is using the new ASM v10 portal theme, the Suggested Knowledge panel is significantly narrower than what the vFire 9 portal theme was, forcing the user to vertical scroll more to display the full a...
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Reviewed by Alemba Product Manager
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Allow Request SLA breach times to be determined by targte date or extepected days
SLA for each time period we want to have 1 day 2 days 5 days 10 days Etc The current model for Request SLAs is based on having individual SLAs for different types of Requests, which means you are unable to re-use workflow etc for the same request ...
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Reviewed by Alemba Product Manager
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Long Forms with errors automatically take customers to the error message at the top of the form
When you submit a request via the portal it looks like nothing has happened and the system does not return you to the top where the error message is so you are unaware that there is an issue. There is no generic error message at the bottom of the ...0 Reviewed by Alemba Product Manager
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Linking Multiple CI/Services to calls/requests and tasks
We want to link multiple CI to tasks/requests and Incidents. In the old version I could select multiple CI at once using the shift key, but this is no longer possible in V10.