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Option to evaluate IPK rules when clicking 'save'.
If a new call is opened and then worked on over an extended period without being forwarded or deferred, the IPK rules are not triggered. This means that the customer has not been sent an email advising them that the call has been logged. An option...0 Reviewed by Alemba Product Manager
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IPK Assignment WF with same options as IPK Notification WF
I'd like to be able to assign a call using some of the items available for notification workflow. For example, I'd like to assign a new call to the location stakeholder. I can send notification to location stakeholder so I don't need to update not...0 Reviewed by Alemba Product Manager
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Version control for workflow templates
We would like version control for workflow templates0 Reviewed by Alemba Product Manager
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Add ability to control importance/priority of outgoing message
When you configure a message task to use a specific template and send an email to a user/group/field - it would be nice if you could also set the importance/priority of the message. That way requests that have very timely requirements can be flagg...0 Reviewed by Alemba Product Manager
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Utilise Approval Approve & Approval Reject portal screens in vFire Portal
Within Core designer there is the ability to create custom Approval Approve and Approval Reject screens. This enables customers to enter information into a custom field which may then be placed on subsequent task screens within the workflow, to av...0
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Historic comment task/request
Hi there, Can you please confirm if there is a way to have history from a task to be added to the request historic for visibility? For example, we do have a workflow for the change management, with a task of technical review. I would like to see...0 Reviewed by Alemba Product Manager
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Workflow designer improvements [2]- conditional branches
If I have a large workflow with 3 paths out of a conditional branch and I disconnect one of the branches on each end of the branch – I would like to be able to delete the entire branch all at once. If a branch has 20 tasks…and I’ve completely disc...0 Reviewed by Alemba Product Manager
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The customer would like the ability to assign a numeric values to field values within VSM designer
The customer would like the ability to assign a numeric values to field values within VSM designer. When you click on a field's settings you should be able to see an extra entry for values: There would also need to be a field which has the ability...0
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SLA issue for Normal or Low priority
SLM bug We have a SLM created for Critical and High priority tickets and it works just fine, the bug is when tickets are Normal or Low priority. When we create a ticket and it doesn’t’ meet the criteria of the SLA we designed, VSM is entering into...0
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Watch Call enhancements
Can the Watch Call functionality be enhanced the following way: Some of my customers want only be informed on ticket resolution not on each ongoing update of the ticket. Either by adding an additional Watch Call button "Watch Call Resolution" or a...0 Reviewed by Alemba Product Manager