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Resize and save Columns within Core
It would be really useful if we have the ability of resizing and saving the column sizes within Core on the call / request / task screens. Currently you can resize but when the screen refreshes it defaults back to the original settings again. This...1
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Allow an analyst to have simultaneous chat sessions
This would be useful as analysts would be able to assist numerous customers at the same time increasing productivity0 Reviewed by Alemba Product Manager
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Add Note to parent - have option to copy note to all child tickets
This would be helpful for a long running issue - to keep the customers of the children tickets updated on the issue.0 Reviewed by Alemba Product Manager
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Add help bubbles to field settings in screen designer
currently, to provide help text to each field on the screen you need to add tool tips or a header with text. This clutters the screen and it is not evident when the tool tip has been populated . Adding a question mark in place of the tool tip allo...0 Reviewed by Alemba Product Manager
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Add Hit Count and feedback score to the Knowledge Administration Search Results
Need to be able to sort articles by hit count so that unused articles can be retired and the most frequently used can be maintained better. Same issue for feedback score
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Reviewed by Alemba Product Manager
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Visual notification that a line in a call/request history is private/public
When adding an update to a call/task/request the analyst can choose to make the update visible on the self service portal. However after the update has been added, there is no way for the analyst to check what is/isn't visible to the customer. It ...1 Reviewed by Alemba Product Manager
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Delay task - allow time such as 3 months, 6 months and not just a date
this would be useful as now we use an end date but customers are choosing way into the future and the request remains open for over a year to be able to delay for 3 months without having to use an end date0 Reviewed by Alemba Product Manager
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User Survey based on Call Source
We'd like to be able to send a different survey based on Call Source so we can send a different set of question for people that call the desk and a completely different set of question for people that use Self Service.1 Awaiting Release Assignment
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Dynamic KB searches as you type
If you type text on the KB search it becomes a dynamic search as you type (like suggested knowledge)0 Reviewed by Alemba Product Manager
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ability to select other window/tab in Core while Send Email/Add Note popup window is opened
AS-763 Currently slated for 10.6 will provide this functionality for Nano.7 Awaiting Release Assignment