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Date/Time selection defering a Call
When you defer a Call you can select a Time in the past. Defering a call should only allow selection of a time in the future.0 Reviewed by Alemba Product Manager
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Change "Old Password" wording in front end
We have had cause to recreate a number of our user passwords and force them to reset them on first login. When the user is prompted to reset their password, the form asks them for their old password. Some are confused and enter the password they p...0 Reviewed by Alemba Product Manager
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Ability to add attachments to closed Incidents
You can add a note to a closed Incident, would be ideal if you can add a document when a ticket is closed so officers don't have to re-open it to add.1 Reviewed by Alemba Product Manager
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Add an admin setting to the user survey settings to exclude sending out survey if closure reason is a specific reason
Add an admin setting to the user survey settings to exclude sending out survey if closure reason is a specific reason.0 Reviewed by Alemba Product Manager
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Capturing & Measuring Call-Backs by users for tickets already logged & still open
Enabling the Service Desk team to easily capture customer call-backs will allow accurate reporting on the number of customer call backs to the Service Desk. Officer should not have to take action on the call as this would increase call handle time...0 Reviewed by Alemba Product Manager
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Ability to update Organizations within Nano
Is it possible to have a search in the Nano Interface for Organization so we can view and update Organization Details? -
Update note and service/type overwrite based on Parent Ticket Information
I have been unsuccessful in identifying whether this is on the Alemba roadmap. Is it possible to enable an option to distribute notes added to child tickets when the parent is updated. Additionally, is it possible for child tickets to see an overw...0 Reviewed by Alemba Product Manager
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Dynamic rules for multi-list and QDs
Provide dynamic rules for multi-select lists and single select lists. should include ability to test: is any selected is this one selected is this one not selected how many are selected is there more than this selected etc This really restrict t...1 Reviewed by Alemba Product Manager
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Dynamic rules for collapsible sections
Allow the collapsible sections to be controlled by dynamic rules. This would allow a more wizard like approach to filling in a request form. Where initially Section 1 is expanded and Sections 2, 3 and 4 are collapsed. as you complete section 1 you... -
Change colour of drop-down box text/background
Do you know what would be involved to change the font/background colour combination on lists in ASM so they are more readable? In the screenshot below grey text on a blue background on the Admin Role Required list is very hard to read.2 Reviewed by Alemba Product Manager