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Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.1 Reviewed by Alemba Product Manager
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Show that a task / call has been delegated to someone else
If I am managing a request and a task in that request is currently with an analyst who has delegation set, I would like to be able to see who is currently responsible for this task. There is currently no way of knowing this.0 Reviewed by Alemba Product Manager
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Accessibility
We have a Blind member of staff that uses a screen reading piece of software called Jaws in conjunction with a Braille reader and text to speech. She has advised us that the portal is un-usable using this software meaning she has to ask her collea...1 Reviewed by Alemba Product Manager
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Filter by multiselection in call search criteria
Ability to filter by multiselection as on columns.0 Reviewed by Alemba Product Manager
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Ability to customise resolution screen
On the "Close Call" screen it would be good to be able to customise the fields shown, so that you can determine additional mandatory fields that users should be filling out.0 Awaiting Release Assignment
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Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...1 Reviewed by Alemba Product Manager
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search description field on CMDB item screens
being able to search the description field via a search text field - would be helpful in finding certain information0 Reviewed by Alemba Product Manager
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CMDB Item Designer Screen Service Portal
It would be really useful if we could edit the screens on the CMDB item pages for the service portal. Currently you can delete the fields included but unable to add any additional fields or other items such as HTML editor or inner widgets which wo...0 Reviewed by Alemba Product Manager
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Untick Action Approvals
I am wondering if it’s at all possible to untick the action approvals on delegations. When I try to do this it doesn’t allow me to untick the box. The reason for this is we want to notify certain teams when a change goes into our USA business but ...0 Reviewed by Alemba Product Manager
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Designer - Improve drag and drop functionality
The usability of the Designer drag and drop method is frustratingly unreliable. At this point you're required to click and drag from the bottom right corner of the text field of any box to have any strong guarantee of being able to move the box (e...1 Reviewed by Alemba Product Manager