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Change font/color in solution description
Ability to change the font and color default in solution description because in history, it is difficult to differentiate the information provided by the agent with notifications, emails ... it is the same font color.0 Reviewed by Alemba Product Manager
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CMDB Items Linked KBs / Link KBs
We already have the ability to add CMDB items/Services into KBs but when you open the CMDB Item/Service this is associated with, there is no repository for what KBs have this CMDB item/Service attached to it. Nor is there an ability to add an Appl...0 Reviewed by Alemba Product Manager
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Saved Searches and Dashboards in NANO
We would like to move shared/saved searches onto Nano and also some of the dashboards we have configured.0 Reviewed by Alemba Product Manager
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Add Service Action description to the Request Catalog search function
The Request Catalog search function only searches the text in a Service Action title. It would be good if it could also search the Service Action description and return matching Service Actions.0 Reviewed by Alemba Product Manager
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Adding "SERVICE" and "TYPE" fileds into BULK CLOSURE window
If possible please add "SERVICE" and " TYPE" options to bulk closure window. I mean when closing several selected calls by bulk closure option it would be great to change service or call type for all selected calls at one time. At the moment it is...0 Reviewed by Alemba Product Manager
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Ability to exclude sending out user survey
The ability to exclude sending out user surveys would be useful for analysts in circumstances where it is not appropriate for the user to provide feedback. For instance The analyst closes a ticket where the user was themselves or a close colleague...0 Reviewed by Alemba Product Manager
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add last action as a column
add column that allows you to see the last action on a ticket when searching calls0 Reviewed by Alemba Product Manager
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be able to place a watch on a task/Request
very useful to be able to see if the assigning team have taken action and are working on the task0 Reviewed by Alemba Product Manager
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Update Request Submission rule functionality to check logged in user's details
I'm building a form that shows two fields depending on organisation of the logged in user or user selected. Showing the fields for the user selected is easy, but showing the fields for the logged in user does't work. The scenario I have is as foll...0 Reviewed by Alemba Product Manager
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Workload totals for Calls /Tasks outstanding queue
It would be really useful to glance at the queue totals from your Calls Outstanding/Tasks Outstanding queues and have something like the attached - similar to the totals displayed as a blue box against each que e when you go to Assign a call0 Reviewed by Alemba Product Manager