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delegation - needs dates for start and end date
for the customer on the portal - to put a date as to when to start the delgation and when to end - so the4y donthave to remember to turn it off1 Assigned to a Release
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New Field on Call Details Screen
Useful to track amount of time spent Chatting to the Customer on the Portal
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Reviewed by Alemba Product Manager
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Dark Mode for vFire core.
No description provided0 Reviewed by Alemba Product Manager
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Extra screen when uploading objects
When you click the paperclip button in a call to upload an item it pops up with an unneccessary screen which asks you if you want to upload an Object. Please could this be removed?1 Assigned to a Release
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Global Search - Ability to choose what default entities to search by as an Admin setting
Within the Global Search within the self service portal, it would be great if there was an option in System Administration to say what the default entities to search by would be. For example, just search by service actions and knowledge articles r...0 Reviewed by Alemba Product Manager
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Forward Schedule of Change on Self Service Portal
The new self service portal doesn't have the same level of functionality as the Silverlight portal in terms of the forward schedule of change. The previous FSC had an admin option for the change manager to define which changes appeared on the port...2 Awaiting Release Assignment
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Use Google Cloud AI for ASM Chatbot
Chatbot currently only supports Azure AI
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Reviewed by Alemba Product Manager
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Searching for a task under customers name
When doing a call search for task, you cannot currently enter the customers name to search under. It would be useful to have this functionality.0 Awaiting Release Assignment
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Add Linked Stakeholder as a CMDB Search Criteria option.
Stakeholders would like to be able to query on what CI records they are associated with. Can you add a linked stakeholder option under the CMDB Search Criteria so we can return a list of CIs which are linked to the queried stakeholder.0 Reviewed by Alemba Product Manager
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Add Link Status and Parent Call No Fields to Advanced Call Search
Currently you can search and add to the view the columns Link (Status) and Parent Call No to show if its a parent/child and what the parent call ref is. But if you want to do an advanced search, you can't do it. So you have to search and manually ...0 Reviewed by Alemba Product Manager