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Include call update details in the call history
Include details regarding which fields were updated in the call's history. For instance, it would be helpful to know what a call's type was originally set as and what it was changed to when a call is updated. This same functionality would be benef...0 Reviewed by Alemba Product Manager
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Email Template - Signaure Block Addition
It would be useful to be able to create a signature block within vFire so that you can apply it to certain email templates and have the ability to add a different one for different teams. This would also mean you would only have to update it in on...0 Reviewed by Alemba Product Manager
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Customisable screen refresh time for task/call lists by user
Some users are having trouble working through lists. They complete a call or task from a list and the screen refreshes and they lose their place. Would it be possible to allow them to suspend updates for a period of time allowing them to go onto t...0 Reviewed by Alemba Product Manager
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Core menu structure unnecessarily complicated
Why when creating a new incident, does the user need to click on Call - Incident - Default? This CORE menu structure is unnecessarily complex, the nested menus need to be improved.0 Reviewed by Alemba Product Manager
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Shorter Dates in date field columns
Can we use a shorter date format for the date columns? Using the long format takes up too much space. It looks nice, but is not very practical. Better formats could be dd Mon YY HH:MM ( e.g. 6 Oct 20 09:00), DD-MON-YY HH:MM (e.g. 06-OCT-20 09:00) ...1 Assigned to a Release
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Ability to Clone Rules in Designer
It would be nice to be able to clone, save or copy rules in designer if needed0 Awaiting Release Assignment
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Date Field within Disigner shows a time which is confusing when using in email templates
We send an automated email from our leaver workflow , the email is setup using designer the field on the leaver workflow is only a date field , but when this is used in an email it shows a time of 00:00 , if we say the users account will be disabl...0 Reviewed by Alemba Product Manager
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Add RBAC Option to view calls, approvals and requests where a ticket was logged on behalf of "you"
Many implementations allow a user to log a ticket or request on behalf of another. We usually use the SR_OtherPerson field for this. Currently, there is no way to allow a user who has had a ticket logged on their behalf to see those tickets in the...
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Reviewed by Alemba Product Manager
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Knowledge Base View
Can we have an option to view ALL knowledge articles in the search area. It's not always easy to know what key words to search for, so to be able to manually look through the articles would be an advantage.0 Reviewed by Alemba Product Manager
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Ability to link calls from the view and search call screens
Add a button to the view/search call screens so you can easily link parent/child calls to it from there instead of having to open it then go linking and do it the long way.0 Reviewed by Alemba Product Manager