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Customer Portal - Calendar Addition
We would love it if it was possible to have a calendar that is Customer facing on the Customer Portal so that we could add in when there was going to be Planned Outages of certain systems so that the Customer's could have a place to check to see i...4 Reviewed by Alemba Product Manager
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Availability of chat analyst should update periodically
If a user goes to the self-service portal with a desire to chat - and they see that there are no analysts available, it would be nice if the page refreshed automatically to check for analysts, rather than requiring a manual refresh. Or if this cou...0 Reviewed by Alemba Product Manager
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Share Rules between screens of the same screen set
Any rules that are created for a specific screen set should be available to all other screens of the same screen set. e.g. I create a number of rules that hide fields based on a specific value on a portal screen, those same rules should be availab...0 Awaiting Release Assignment
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Conditional Branch - add ability to configure what happens if NO rules are met
This would simplify some of the conditional branches created - and would allow for odd scenarios when RULES are not met. Currently the request just stops and no tasks are active. It would be nice to (at a minimum) build in an email/task to the adm... -
SLA Stop Clock Reasons
Currently when you stop the clock on a call / request there is just a free text box to type a reason. the ability to select a particular option from a dropdown field would be ideal for this screen to ensure analysts are putting a reason and also w...0 Reviewed by Alemba Product Manager
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Change how the SSP categories work
Currently the SSP uses a dropdown list for categorisation. It would be more useful and user friendly, to have categories as tiles (the same as how the form tiles themselves show) to drill down into the categories for users to find what they want. ...0 Assigned to a Release
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The customer would like the ability to use radio buttons on screen designs
The customer would like the ability to use radio buttons on screen designs. This would be available as a new option in the "create new field" section of designer and you would be able to select a list just like when creating a drop down, list box ...0 Awaiting Release Assignment
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Change Calendar to show change freezes
We'd like to be able to see change freeze periods on our forward schedule of change calendar.Our change manager often gets asked when change freezes are by analysts so it would be great if there were somewhere they could check in Alemba, or get pr...
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Reviewed by Alemba Product Manager
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Reporting Plugin for Excel
It would be really useful to have a plug-in for Excel that attached to the Reporting views and allowed easy manipulation of the data within Excel. Sugar have one that is an exact equivalent for what we could do: http://support.sugarcrm.com/02_Docu...1 Awaiting Release Assignment
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Allow customers to set requests as favourite
It would be good if customers could mark requests they use a lot as favourites and then pin these to the portal home screen to make accessing them quicker0 Reviewed by Alemba Product Manager