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Dates in Email Templates
I use a date field in a message template – this shows the date, but also a time. Because only a date is used it defaults to also including 12:00AM. Would it be possible in the future to have it only show a date?
Created 20 Oct 12:24 by Guest
ASM10 / Core
0
Reviewed by Alemba Product Manager
8
Vote
Include call update details in the call history
Include details regarding which fields were updated in the call's history. For instance, it would be helpful to know what a call's type was originally set as and what it was changed to when a call is updated. This same functionality would be benef...
Created 11 Feb 19:06 by Bradford Patton
ASM10 / IPK
0
Reviewed by Alemba Product Manager
1
Vote
Allow Call or Request history to be added to Notifications
When emailing back and forth with a customer via a Call or Request you can only include a current update and any previous emails sent or updates made to the Call or Request are not visible in the email. Our users have asked for an Email style desi...
Created 30 May 08:11 by Anthony Spencer
ASM10 / Email
0
Reviewed by Alemba Product Manager
3
Vote
Customize Configuration Item column search per CI type
Give the possibility to customise the columns to be displayed when searching for an CI based on the CI type; it is now possible to customise the columns for CMDB, but different CI types have different meanings and the columns should be customisabl...
Created 02 Oct 06:24 by Gianluca Terragno
ASM10 / CMDB
0
Reviewed by Alemba Product Manager
6
Vote
Core menu structure unnecessarily complicated
Why when creating a new incident, does the user need to click on Call - Incident - Default? This CORE menu structure is unnecessarily complex, the nested menus need to be improved.
Created 04 Oct 21:29 by Steve Byard
ASM10 / Core
0
Reviewed by Alemba Product Manager
4
Vote
Knowledge Base View
Can we have an option to view ALL knowledge articles in the search area. It's not always easy to know what key words to search for, so to be able to manually look through the articles would be an advantage.
Created 02 Jun 07:50 by Guest
ASM10 / Knowledge Bank
0
Reviewed by Alemba Product Manager
1
Vote
Allow SLA's to be calculated from a custom date field
Beverly Cutajar - APS Bank - 86795 Scenario: In the Call Submission Portal screen we have a ‘Received On’ date field which is mandatory. This field was created to show when the Incident was actually received as people in the organization can for e...
Created 29 May 12:28 by Vicky Cresswell
ASM10 / SLM
0
Reviewed by Alemba Product Manager
18
Vote
Email Template - Signaure Block Addition
It would be useful to be able to create a signature block within vFire so that you can apply it to certain email templates and have the ability to add a different one for different teams. This would also mean you would only have to update it in on...
Created 13 Sep 00:36 by Guest
vFire v9 / Email
0
Reviewed by Alemba Product Manager
6
Vote
Change Published to Customer Portal KBs to display Customer Hits instead of Service Desk hits
Currently there's no way to view how many views a published to customer portal KB has, it'll only show how many views from the service desk. This'd be extremely useful to see what KBs are actually serving a purpose on the portal and help us work t...
Created 12 Sep 13:35 by Matt Faraday
ASM10 / Knowledge Bank
0
Reviewed by Alemba Product Manager
2
Vote
Ability to exclude sending out user surveys based on Call Priority and child calls
The ability to exclude sending out user surveys based on Call Priority and linked calls would be useful for users so that they do not receive multiple surveys linked to a parent call. Additionally, it would be helpful if we could exclude sending o...
Created 22 Jan 23:59 by Richard Luu
ASM10 / User Survey
0
Reviewed by Alemba Product Manager
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