-
On IT Portal, allow Service title to wrap.
On the IT Portal, some of our titles are quite long and are being cut off. It would be helpful to allow the title to wrap in the tile, so the title is displayed0 Reviewed by Alemba Product Manager
-
Reporting Dashboard Upon Loading vFire Core
Would be really good to have the ability to add 'widget' style screen when you first load vFire Core. This screen can be customisable to allow an officer/admin person to quickly view 'Top 10 calls', 'Top 10 Services', 'Top KBs', 'Recent Problem re...0 Reviewed by Alemba Product Manager
-
Knowledge Bank (Portal) - Expand/Shrink to Fit for Published Pictures/Images
I've found that a number of pictures that I copy/paste into the text fields of a Knowledge Article get cut off at the edge of the Portal screen; while the image is the full, intended size within vFire Core, the picture is cropped in vFire Portal. ...0 Reviewed by Alemba Product Manager
-
Enhance Closure Task to Allow Closure of Linked Calls
No description provided0 Reviewed by Alemba Product Manager
-
multi QD fields options to show in the columns
when a multi QD field is used on a screen only the first option chosen is shown when pulling through the field into a search column - can this change so all options that have been chosen on the Multi QD are showing when doing searches or adding th...0 Reviewed by Alemba Product Manager
-
Search screen default options - Knowledge screen
when opening a Knowledge Search screen or any search screen can the ly default tick be editable , I want to edit the default ticks on the search screens -
Mandatory Call Status whan calls are actioned
I`ve had a request from a couple of staff/management to make the Call Status mandatory each time any action is taken on a call. As it's not mandatory at present, customers viewing their calls on the SSP often are not given an accurate picture of w...0 Reviewed by Alemba Product Manager
-
Remove hard coded subject lines in message templates
The current hard coded subject lines don't allow us to tailor the messages for our customers. For example, we want to remove 'vFire' from the subject line as this doesn't mean anything to our users when they log a new call but the 1111 message tem...0
-
Make HTML Editor Optional on Textarea Fields
HTML editing widgets take up screen space and often aren't necessary when you're just wanting a space to capture larger amounts of text than a string. A checkbox on the field settings to enable/disable it would be an easy way of allowing this.0 Reviewed by Alemba Product Manager
-
Permission to turn off/on close FCB using the service panel link
Permission to turn off/on close FCB using the service panel link. Instead the only way to close the FCB SLA would be to add note and tick close FCB.1 Reviewed by Alemba Product Manager