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1
Vote
multi QD fields options to show in the columns
when a multi QD field is used on a screen only the first option chosen is shown when pulling through the field into a search column - can this change so all options that have been chosen on the Multi QD are showing when doing searches or adding th...
Created 29 Aug 20:55 by jill cowton
ASM10 / Core
0
Reviewed by Alemba Product Manager
3
Vote
Confirmation when deleting task in the workflow template builder. ( logged on behalf of customer)
There should be a confirmation message such as 'are you sure?' type message on the delete option for tasks/ approvals/ conditional branching tasks etc in the workflow template builder. This will avoid the mistake of deleting things by accident as ...
Created 11 Jun 14:26 by Guest
vFire v9 / Workflow
0
Reviewed by Alemba Product Manager
1
Vote
Search screen default options - Knowledge screen
when opening a Knowledge Search screen or any search screen can the ly default tick be editable , I want to edit the default ticks on the search screens
Created 28 Aug 20:29 by jill cowton
ASM10 / Core
0
Reviewed by Alemba Product Manager
3
Vote
QD Search expand on click
The portal QD search fields require a user to either click into it and start typing to start the search process. Alternatively a person can click into it and press Enter on the keyboard to display the first x values. It would be great if we can di...
Created 08 Jun 08:10 by Guest
vFire v9 / Self Service Portal
1
Reviewed by Alemba Product Manager
4
Vote
Refresh Searches with a Keyboard Shortcut
When doing a search (CMDB, Request, Call, etc.) there should be the ability to refresh the page using a keyboard shortcut (something like F5 does on most browsers).
Created 11 Apr 15:36 by Guest
vFire v9 / Search
0
Reviewed by Alemba Product Manager
3
Vote
Suggested items in request catalogue search on self service
Hi, An idea from one of our managers. He believes the suggested knowledge feature on the call screen is fantastic. Could a form of that be incorporated into the request catalogue screen? We've got quite a lot of service actions now and anythin...
Created 17 May 12:55 by Rob Locke
vFire v9 / Self Service Portal
0
Reviewed by Alemba Product Manager
3
Vote
Designer - Add a Field "Intelligence"
In the "add a Field" pane. if there could be a way to show "recently used" fields with some intelligence of recently used fields it would massively speed the process up. I've building a workflow needing 8 different screen types and i'm bored to ...
Created 16 May 12:01 by Rob Locke
vFire v9 / Designer
0
Reviewed by Alemba Product Manager
4
Vote
external command feedback
allow return statuses for external command to be defined. This would then allow workflow to traverse a particular path depending on whether the command failed or not. Similar to that for outbound actions but for any external command. The criteria ...
Created 15 Mar 04:23 by Guest
vFire v9 / Workflow
0
Reviewed by Alemba Product Manager
1
Vote
Permission to turn off/on close FCB using the service panel link
Permission to turn off/on close FCB using the service panel link. Instead the only way to close the FCB SLA would be to add note and tick close FCB.
Created 16 Aug 15:15 by Guest
ASM10 / SLM
1
Reviewed by Alemba Product Manager
4
Vote
Ability for incoming email to read subject line and only reopen a call based on certain subject lines, contents within the email
When you switch on 'reopen closed calls' option on the incoming email monitor. It would be good if you could say to only reopen the call and attach the contents as a note, if the subject/body contained certain words. e.g. if a customer replies to ...
Created 11 Feb 04:01 by Guest
vFire v9 / Email
0
Reviewed by Alemba Product Manager
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