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12
Vote
Resize and save Columns within Core
It would be really useful if we have the ability of resizing and saving the column sizes within Core on the call / request / task screens. Currently you can resize but when the screen refreshes it defaults back to the original settings again. This...
Created 23 Feb 12:03 by Sean Dyson
ASM10 / Core
1
8
Vote
Add a display of the 'total number of results out of x' on QD search results.
When entering a value in the QD field it will only show you the first 'x' number of entries (as specified via system admin) - however there is no indication as to whether the list returned is ALL the available values for the entered value or just ...
Created 22 Dec 11:04 by Sara James
ASM10 / CMDB
0
Reviewed by Alemba Product Manager
6
Vote
Knowledge promotion
It would be nice to be able to promote/bookmark/favourite/highlight specific knowledge articles to our users. Maybe something that is pinned to the portal screen?
Created 02 Jun 07:56 by Guest
ASM10 / Knowledge Bank
0
Reviewed by Alemba Product Manager
8
Vote
Suggested knowledge during request submission
Add Suggested Knowledge right panel during request form submission; this gives possibility to add manual, information, documentation related to the request submitted
Created 20 Dec 10:46 by Gianluca Terragno
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
5
Vote
Ability to add checklists to Requests and Tasks as a widget
The ability to add a form with multiple check boxes that can be updated in a widget or external file.
Created 15 Aug 15:17 by Ken Roberts
ASM10 / Screen Designer
1
Reviewed by Alemba Product Manager
6
Vote
Add help bubbles to field settings in screen designer
currently, to provide help text to each field on the screen you need to add tool tips or a header with text. This clutters the screen and it is not evident when the tool tip has been populated . Adding a question mark in place of the tool tip allo...
Created 14 May 15:47 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
5
Vote
Analyst auto assignment round robin
Allow way for calls to be auto assigned to analysts in a queue in a round robin manner. When a call is assigned to a queue it then is auto assigned to a member of that queue and so on for the next call to the next analyst.
Created 07 Aug 15:15 by Rob Armson
ASM10 / Core
0
Awaiting Release Assignment
6
Vote
Visual notification that a line in a call/request history is private/public
When adding an update to a call/task/request the analyst can choose to make the update visible on the self service portal. However after the update has been added, there is no way for the analyst to check what is/isn't visible to the customer. It ...
Created 10 May 12:37 by Mick Smith
ASM10 / Core
1
Reviewed by Alemba Product Manager
10
Vote
High Contrast modes for ASM Menus and Toolbars
We would like to make the toolbar and menus higher contrast, such as white text on black.
Created 13 May 12:15 by Vicky Cresswell
ASM10 / Core
0
Reviewed by Alemba Product Manager
6
Vote
An Alert when a customer rates/comments on a Knowledge Article
We need a way of being notified if a customer has rated a knowledge article especially if they have put a comment.
Created 27 Apr 12:43 by Guest
ASM10 / Knowledge Bank
0
Reviewed by Alemba Product Manager
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